FROM ARRIVAL TO DEPARTURE THIS HOTEL IS PERFECT FOR A WEEKEND GETAWAY! My husband was on a business trip to San Francisco and I came along to introduce him to some contacts of mine. His conference was held in the hotel so went to a beautiful gym and a wonderful breakfast that was included before his meetings. There was a lounge on our floor where I worked during the day an in the evening the city of San Francisco's best neighborhood was outside our doorstep!!!

Our rooms were spotless, brand new bathroom very comfortable bed and extremely hospitable service! Great for couples business travelers and families!! Everything in San Fran is a cab ride or trolly car ride away ad nothing over 10 mins.

The weather was beautiful during the day and chilly at night. We plan on coming back in the fall to Hotel Nikko !

We stayed 4 nights on holiday on the Imperial Floor and overall the rooms and hotel itself were beautiful, in a modern, minimalist and functional style. What surprised me though was a lack of attention to detail from the staff, especially given the cost. Although they were friendly enough when approached (front desk, concierge, Anzu restaurant, Imperial Club Lounge), there was nothing outstanding or remarkable about the service. I didn't feel like the staff were there to please me (and definitely not trying to super-please me), rather just there to perform a function, i.e., very task oriented. The breakfast, which was included in the room rate, was very good, but the Sunday Brunch, which we booked for and paid for separately, was average at best, again, because nothing about it felt special - most of the food was either bland or boring (however the sushi assortment was the one standout), the wait staff were just getting through their jobs, and the DJ/live radio broadcast was somewhat of an interruption. Overall, disappointed that Nikko did not meet my expectations, and would not stay there again, other than maybe for a couple of nights' business travel.

2nd only to Mandarin Oriental.
This was our 3rd stay at this hotel because we love its sustainable, clean lines, simple, modern (almost Dutch) design. Our rooms in all our stays were very modern and functional, spacious, with impressive view of the city. The beds were also very comfortable. Location cannot be beat -only a few steps to Union Square and Powell, the shopping hub of San Francisco. From this hotel, we walked everywhere, to the Metreon, to Westfield mall, even to OSHA on 2nd and 3rd St. (that is also our favorite Thai restaurant), and one time through Tenderloin district to get to AMC on O'Farrell (not a very good idea @ midnight). Starbucks at the lobby was the boyfriend's office on holiday while I wandered off in the city streets. We especially liked the embedded plasma TVs in the bathroom mirror. When plasma tv was still new back in 2009, we were like children excited about it as it was very unexpected. We also loved the fountain at the white marble lobby. This hotel's design highlights space quite a bit and will successfully impress you about that. Breakfast @ Anzu is also excellent.

Stayed here for 2 nights --- purchased the Nikko Floor Room with "free wireless internet" and full breakfast included. A great deal! The whole experience from start to finish was outstanding. Service, friendliness, room, bathroom, food, pool, fitness center, everything! Terrific location also.

Only negative was that fitness center was an extra charge --- $20 for the stay for 2 people.