Our family of two adults and two children, ages 9 and 11, stayed at this hotel for part of a Northern California family vacation for three nights, April 1 - 4, 2012. I booked it through Hotwire at a rate of $155.00 per night, and for that price we got a fabulous deal. The Hotwire listing stated "4.5 Star Hotel, Union Square West, Moscone Center." I was pretty sure we would get the InterContinental and we are so glad we did! I used a website called "Better Bidding" to help me predict we'd get the InterContinental - so helpful!
It was my first experience using Hotwire, and I was expecting to be assigned to a low-level room by a noisy elevator. Upon check-in, we were thrilled to learn we had been upgraded to an 18th floor bay-view room. Our room was spotlessly clean, quiet (with the occasional sound of a fire truck, but it was San Francisco we chose to stay in!), and the double beds were very comfortable. (The sheets and bedding were even more comfortable to me than that of the Ritz-Carlton Half Moon Bay, which was the hotel we went to after our stay here - so kuddos to the InterContinental!) My only wish was for queen beds, not doubles, in the rooms. (The Ritz had doubles, too, by the way.)
The location of this hotel met our needs quite well. Since we knew it would be about $50.00 to park a car we did not rent one. I would recommend to all families traveling in San Francisco to not rent a car, not only because of the expense, but it's very stressful to navigate around a busy city like SF with all of the bus lanes, speeding taxi cabs and people. It was a $10.00 cab fare to Pier 33 to do Alcatraz, and about $20.00 to the Exploratorium. We definitely saved money and aggravation by not renting a car.
Because of expense, we only dined once at the hotel restaurant and it was for the breakfast buffet. We had met a very nice fellow guest at the pool one evening who gave us his two adult breakfast vouchers he wouldn't be using. Since the hotel breakfast buffet costs $28.00 per adult, this was another huge savings for us and we were so thankful! The cost for each of our children was $18.00 and we enjoyed a delicious buffet with fabulous service - a very special breakfast! On other mornings, we dined at a nearby Denny's, Starbucks and Mel's Diner - all within a block of the hotel. There are many, many restaurants within walking distance of this hotel. We walked to dinner one night at a great seafood restaurant called Anchor and Hope - wonderful food and very different from the seafood we get at home in Atlanta! =) We also dined in the food court of the mall one evening. I am typically NOT a food court fan, but this one was unique and upscale.
One evening we were all so exhausted from our day of touring that we used hotel room service for dinner. We had great pasta dinners and the prices were reasonable, considering it was room service. We had taken our own bottled waters to the hotel with us and never consider using a hotel mini-bar.
We visited the hotel indoor pool and hot tub a couple of times. It is a smallish, two or three lane pool but served our purposes well as our 9-year-old is a competitive year-round swimmer and needed to keep up with his training. We very much appreciated that the hotel had goggles for loan at the pool - a nice touch of the hotel.
We had never stayed in an InterContinental before and were overall thrilled with our choice. I am SO GLAD that we stayed here and not at one of the hotels in the Fisherman's Wharf area. Though the Wharf area is where we spent much of our time, I found the InterContinental to be a quiet, restful place after full day of touring the city. There were very few other children in this business-oriented hotel. Because of this, we never encountered any screaming, ill-behaved children running up and down the hallways of this hotel or playing in elevators as we have in many other "family-oriented" hotels in which we've stayed. We were able to have a peaceful, enjoyable stay. I would definitely choose this hotel for a future San Francisco stay - Hotwire deal or not.
Ask for a high-floor with a Bay view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC