“Many improvements needed. Pick a different B&B or hotel.”
After reading the other reviews of the Monte Cristo, I'm disappointed that the stay that my wife and I had didn't compare to the stay that others had. To sum up our experience, it was really horrible and we would not stay here again. Below are the details.
Booking
- Booking a room online can be very deceiving. We booked what appeared to be a gorgeous room online. When we arrived, the room didn't even look like what we saw online. Our email confirmation confirmed that the room that we booked was the room that we saw in the picture (spacious, updated, and on the second floor). Our room was very tiny, dated, and on the first floor near the kitchen and parlor. When I discussed our disappointment with the owner, he was not very simpathetic and told me they were sold out so there was nothing that could be done. I would have at least appreciated if he apologized and asked me if there was anything else that he could do. He didn't care. I will say that the room was clean though. At least it wasn't dingy.
Noise
- The walls and door are extremely thin and you can hear everything. We heard someone coughing all night from 2 doors down and a couple having sex in the room above us. I understand that old buildings can have noise issues, but the last thing that I want keeping me up at 2am is another couple having sex. There are ways that they can help get rid of the noise and I think that they should work to fix it. We don't have kids, but it would have been very uncomfortable having to explain the cause of the noise with a family.
Temperature
- Unfortunately, there is no way to regulate the temperature in each room. It was unbelievably hot and uncomfortable all night. We would have opened the window, but we were on the first floor street side. We didn't want a stranger jumping in our window.
Towels
- They need to get a new detergent. Our towels smelled like patchouli. Although some people like this smell, we do not.
Breakfast
- This was the kicker for us. Before any criticizm, I will say that the woman serving breakfast was very nice. Unfortunately, she had way too much on her plate. When we arrived at breakfast, we fortunately had some coffee to tide us over. The woman attending to breakfast was waiting tables, clearing tables, and cooking breakfast all at the same time. It took us 40 minutes before she could take our order and breakfast was a very simple scrambled eggs and dry toast. Most bed and breakfasts that have their act together have a fantastic breakfast. This was not. While we were sitting there and watching the woman maneuver around, trying to do everything on her own, the owner just stood in the hallway and stared around. He should be helping out and making sure that his guests were satisfied. He didn't acknowledge anyone. Very odd. Chip in Jack. It would help expedite breakfast and give your guests a better experience.
Unfortunately, we didn't have a good experience. If there was only one issue, we'd be able to get over it, but this was a complete comedy of errors. We had hoped to try a new experience in SF and thouht that a B&B would be fun. Unfortunately, we could have stayed at the Fairmont for an additional $15. For all of those reading, spend the $15 and stay at a full service hotel...or a B&B with much better ratings.
Sorry Monte Cristo, but you need to get your act together.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2011
Let me start by apologizing, as your experience at The Monte Cristo was not as you had hoped. I will share your review with our breakfast lady and further to train her productivity.
As to the breakfast selection, we do offer fresh fruits, yogurt, fresh juices, eggs cooked to order, house special bacon blue cheese quiche or eggs and bacon on bagel. We also have pancakes upon request.
With regards to the room you reserved, I checked our reservation system, thinking perhaps there was a software error, but I confirmed that you reserved the Victorian Queen category and the specific room is not assigned in advance. I would have certainly complied with you request for an upstairs room, but I do apologize that we had no other rooms that night.
Thank you for alerting us to ways we can improve our bed and breakfast to increase the satisfaction of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC