The lady who does the cleaning is friendly and does a good job. The rooms are ok and the parking, when avaliable, is free.

The thai restaurant across the street is surprisingly good and affordable.

Apart from that, there are very few positives. Terrible neighborhood, rude (male) staff, wobbly internet and poor breakfast.

This place was very affordable for downtown San Francisco. The rooms were very nice and the staff was courteous..only downside is the police sirens throughout the night..but that is to be expected considering the location. The neighborhood is nice too.

I was awoken by a crunching sound in the middle of the night. I opened my eyes and in the light of the alarm clock, I saw a big rat munching on the Doritos that were on the nightstand two feet from my face. If you want to feel freaky, I recommend you experience this for yourself !!

Our reservation was booked through hotels.com for 4 adults and 2 children. The guy in the front should seriously go to a customer service school or something.

Absolutely awful service, breakfast is a small nook in the corner of the front office, and the guy behind the desk looked worried if we took a slice of bread!!

On top of it all, after knowing how many people were in the room, etc and stayed for the night, they charged us extra in the morning saying he did not know how many people were in the room. So much for price guarantee by Hotels.com.

And the parking is awful too. Lot of homeless and other folks hanging around the parking lot, bad area to stay with kids and family.