I booked a room through laterooms.com on the evening of January 14 with the intention of moving to that hotel from another I was staying at by the airport. When I called the hotel to confirm that they had received my reservation, I was told that my reservation was for the next night. I had searched for one night of availability only, so I could not figure how this could happen. After the lady at the hotel had told me I would have to cancel my reservation with the online booking agency, and having no luck contacting their international number. I decided to personally cancel the reservation the next morning at the hotel.
What a nightmare! As soon as I mentioned the company I used to book the room, the rude manager of the hotel, Nando, knew exactly what went wrong and it seemed they had this instance happen many times! She stated that since late rooms.com is a UK based company, they are a day ahead of us and that is why my reservation was moved to the next day without my realizing it. So after Nando refused to cancel our reservation saying she had no control over it since we booked with laterooms.com, we were contacted by the website and told that it was only the hotel who could cancel our reservation. When confronted with this evidence, she admitted it was the hotel who would charge my credit card and she could cancel the charge, but we had violated the cancellation policy which was 72 hours and she told us we would be charged an $ 80 cancellation fee which was $10 more than the original price quoted for a 1 night stay!!! Caught in a lie and still unwilling to concede!!In essence, the staff is rude, in particular Nando who said she was the manager. Do not stay here!!!!!!! The location is nice but it looks like a run down motor lodge from the 1970's on the outside and I'm sure the rooms are no better. There were homeless people sleeping on the sidewalk outside the hotel at 9am and lots of trash on the sidewalk ! We were glad we did not stay here!!! The Mosser hotel was a little more expensive but so first class it makes this place laughable. Please heed my warning and spend your money elsewhere while enjoying this beautiful city!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Yes You did make your reservation online at late rooms .com and when you said that you are not able to contact the international number we offered to look up the local number so you could cancel it through them -any reservations that are made online through third party companies are to be cancelled through them .
When we told you that we have to receive the cancellation fax and even though it is a cancellation with penalty we can consider it from there -if we sell the room then we wont charge you .
The 10$extra is the tax and all bookings there is tax added to the amount .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC