The grounds at Napili Point Resort are amazing and the sound of the surf is like having your own private sound machine near you at all times. With that said, I have to describe how our vacation started at Napili Point Resort. We booked our trip one year in advance, booking five nights to finish out a three week stay on Maui. We were booking for less than one week and we understood that we would not get to choose our condo, but we paid for one of the condos located on the point so that we would get an ocean front condo. We arrived exactly at the check in time and the process was quick. We were directed to Suite A1. Parking near A1 is difficult and it gave us quite a walk with our luggage considering there were three groups of steps to go down and no elevators for any location on the property. We entered the unit with great expectations only to be disappointed. The furnishings were 1970’s, with a Herculon fabric covered sofa popular in the 70's. Half the kitchen cabinets were locked and reserved exclusively for the owner’s use, the cheap chrome towel rack in the bath room was bent to the extent that it needed to be replaced, and some of the hallway wall was sponge painted a dabbled blue to resemble water. The tile did not match throughout the unit due to replacing the part located in the bathroom and leaving the rest with older and a different color tile. The unit is located about 20 feet from the community outdoor shower so small crowds gathered, the side walk was only 4 feet from our patio so there were plenty of people walking very close to where we were trying to relax, and the worst of all…..this unit was located just above the “smoking hole.” Guests who needed to smoke would light up while still on the property and then move on down to the rocks which technically was off property. We could smell the smoke on our patio and in our unit whenever this happened.

The next morning we requested a move to another unit based on the age and condition of the furnishings and the smoking issue. The manager was able to move us to unit C9 an ocean view suite that was reasonably nice with a couple of exceptions. This unit looked directly over the pool. The furnishings were a high grade rattan, comfortable sofa and additional chairs and a beautiful balcony. The kitchen cabinets were of much higher quality than the unit A1. The only problem with this unit was worn and dirty carpet which turned our bare feet black and an abundance of miniature ants in the bathroom and kitchen. We lost some food to the ants before we discovered them. The manager did send some ant bates to us once we reported the ants. The ant bates were useless, but we managed.

My husband ask about a refund for the difference in price for the unit since we were not moved to another one on the point. We were told that they would have to upgrade an ocean view guest to the A1 ocean point, therefore no refund would be given. I feel the owner of the unit should have to absorb any loss due to the condition of the condo. There is a drastic difference in the quality of the furnishings and the decorating of Unit A1 and other units at the Resort. This owner clearly needs to make improvements to the unit.

Napali Point Resort describes walking to a sand beach implying reasonable accessibility. The walk to the sand beach is a difficult one with signs warning those who venture the trail that accidents can happen. Napili Point wants to advertise the sand beach as close by, but in my opinion does not want to take any responsibility for the safety of its guests.

Our maid service was very good. Our housekeeper was very nice and friendly. When she found out we were moving into her unit, she came right away to help us. It was the only help that we had in relocating. There are no luggage carts since every unit has some kind of steps. You are on your own to get your luggage and things to your unit. My 69 year old husband had to carry most everything himself.

The sunsets are beautiful from the point and so I will not say that Napili Point Resort is a terrible place to stay, just be advised that not all units are the same and you may get unit A1 or one just like it. Even though you get to choose a unit if you are booking seven days or more, we were told by the manager that that rule didn’t apply for guests receiving any type of discount. Looking at their rate list it is apparent that most everyone is getting a discount even if it’s only the buy 4 nights and get 1 night free.

We met several guests who return year after year and are happy with the resort; however, I brought one woman guest to our unit A1 to show her it's condition and she said “Oh, this is a very tired one”. So it was not my expectations that were higher than the norm, the unit is indeed in need of redecorating.

This resort is at the west end of Maui...considered by locals as the best part of Maui, and Maui itself is widely considered as the best of Hawaii's 6 habitable/accessible islands.
Napili Point Resort overlooks beautiful Honokeana Cove, and in the cove, there are about 15 large, vegetarian turtles, and about 1000 colorful tropical fish, and a single mini-octopus ( perhaps 1 foot from tentacles to head).Snorkelling is the BEST on Maui...I have tried it all over.
There is a child safe sandy beach around the west end, paddle board and snorkel sets, etc., are rented 50 feet away, and you'll love breakfast or lunch at the Gazebo Restaurant, which is on the ocean front...for about 5 months each winter you get to see whales almost daily from here, and when the surf is up, you can see surfers just 400 feet away.
The resort has two swimming pools for young ( or old) kids, and most Condos have views of 2 other Hawaiian Islands, Molokai and Lanai ( where Bill Gates got married..it is nicknamed the Pineapple Island), and also,most of the Condos have beautiful Pacific Sunsets.We have stayed here 7 or 8 times over the years, this time,we took the Grandkids, the only problem was that they didn't wan to go home.
There are about 6 gas grilles outside in various spots, so you can grill and dine ( tables provided) outside, and a couple of grills in which you can use charcoal.

C-37 condo was a delightful place to stay for ten days of relaxation and fun. The condo is situated such that it directly faces the turtle bay. A short walk to the next beach brings you to a wonderful place to watch for whales. A few minutes more, and you come to the beach where you can swim and snorkel. The condo supplied very nice snorkeling equipment for everyone, as well as beach chairs, coolers, beach towels, games and movies, and everything else we could think of while there. The washer/dryer in the unit helped us keep ahead of sandy towels and bathing suits. We cooked some meals there and ate them on the balcony with the sunset in the background. Other nights we tried the restaurant next door, which was delicious, and then a "hole in the wall" type "mixed plate" Chinese restaurant that was clearly popular with the locals. We hope that we can come back to this condo next year.

We just got back from our highly anticipated trip to Maui 2 days ago. We were very disappointed with Napili Point Resort, so much so that we opted to leave early and move to another hotel (Westin Maui Ocean Villas).

First the good. The location was excellent. You are close to a bay containing hundreds of turtles and a 5 min walk from an excellent beach.

Now the bad. We stayed in B-36 and it appeared to not have been renovated, painted, walls/furniture cleaned since the early 70's. Grime had built up on the rattan furniture to the point I didn't feel comfortable sitting on them. We travelled with an infant, so on one night my wife went out to get formula from the fridge for him. There was a big crunch. She came running back, said she had stepped on a huge cockroach. I went out and sure enough there it was. Of course, I understand it might be hard to contain pests in a tropical environment but with a baby crawling around the last thing we wanted him to encounter would be cockroaches. We explained this to the gentleman at the front desk and his reply was "You must have left the front door open" (we hadn't) and then "Don't worry about it, we'll set out some traps". The resort did not look full so we had hoped they would move us to another unit. We decided to give it another try and hope the traps worked. The following day we found a baby cockroach so that was it for us. We figured B-36 has a cockroach family living in it. We decided to switch hotels and managed for the same rate to get a 1 bedroom 2 queen beds at the Westin Maui Ocean Villas for the same rate that we paid for our 2 bedroom condo at Napili Point. Needless to say things were more cramped but now we were in the lap of luxury -jacuzzi bath, kitchen with all utensils, etc.

Other issues with our condo were the absolute lack of anything useful, save for one boogy board (which due to the lack of a B-36 stamp I'm assuming was left behind by another visitor). We stayed in Kona the year prior and the condo there had snorkel gear, beach chairs, ice chest, etc.

It really seems that the owner of this unit doesn't care about the enjoyment of the people he/she rents to. That is likely why he/she doesn't rent it directly and instead lets the property managers rent it.

So my advice, if you decide to stay here, is to rent through an owner directly via VRBO or something similar. At least that way you get to see photos of your exact unit, know exactly what is in your unit and research reviews on exactly your unit. Don't be like us and rent through Napili's website and get stuck with what must have been their dingiest unit available.