We just returned from 10 days at Papakea. This is more of a review of our actual condo and not Papakea Resort. We stayed in Condo F405 which is an oceanfront 3br/3ba. Check in was easy. We had booked a 2br/2ba, but they upgraded us to the 3/3. Check in was easy and the upgrade appreciated. However, once I saw the room I don't really feel it was an upgrade. The space was great, but the room is nothing like what Aston advertises on their website. When I booked this, I specifically asked for an updated room as I had read the reviews about each condo being completely different depending on the owner. I went back to the front desk and asked for a different room and they said they had no other rooms available as it was Easter break. So, we accepted the room. The beds were so uncomfortable. They were like sleeping on a hard floor. Only 1 bedroom had a tv in it and it was old and the screen was hard to see the picture. The other 2 bedrooms did not even have tv's in them. I have stayed in many condos before and they always have tv's in all of the bedrooms. So, at night instead of the kids all going to their rooms to watch tv, there was 6 of us crammed onto a small couch trying to watch tv. The condo was also very hot. There was a window air conditioner that kept the living area somewhat cool, but the bedrooms were soooo hot! I had all of the windows open and we were oceanfront, but it was still so hot. The ceiling fan upstairs had a note on it that it should not be turned on high....most likely because it would spin right off the ceiling if you turned it on high. All of the ceiling fans were very shaky and barely bolted to the ceiling. The ceiling fan in the master bedroom had to get a jumpstart. I had to spin the blades by reaching up with a broom just to get it started spinning. The carpeting was really gross. I am not a picky person by any means, but I tried to do my crunches and the carpet is sticky and dirty. It looks like it has never been cleaned. I think the carpet was blue at one point, but it looks brownish gray. Papakea Resort is beautiful as far as the pools, ponds, grills, tikis that were lit at night, etc. It is in a great location and I just loved everything about the grounds. It is mostly our particular condo that I had issue with. Also, I wouldn't recommend asking Sarah, the Expedia agent any general questions unless you plan on buying an excursion thru Expedia. I asked her 2 general questions and she was short and rude to me. My kids even remarked that they felt she was not very nice. She seemed annoyed that I was not booking anything with her and that I just had 2 questions. There is a thing called common courtesy. Troy, the other Expedia agent was very friendly and helpful. So, overall the space was nice. But, for the price and considering we were a family of 6 on vacation to relax, it would have been nice to come home to a comfy bed, nice room temperature and clean carpeting after each days adventures.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
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I am the General Manager of the Aston at Papakea Resort and after reading this review I had to go look at this unit as it is a rare three bedroom ocean front unit that I thought I knew well. I feel this may be a personal taste issue as the unit is nice but some may not like the owners choices for furnishings and decor. The unit is very spacious and being ocean front it is used heavily and we have never had a complaint about it before. I have forwarded the review on to the owner of the unit to see if they want us to have anything done. I am never satisfied when a guest is not happy and have written many times if you are here and not happy come and ask for me yet this guest did not. You should book Aston with confidence and if we do not measure up to your expectations please come and ask for me.
Aston at the Papakea Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC