My family recently stayed at the Westin Maui as frequent visitors to this resort. Once again we had a great time. One memorable item worth mentioning is the great guest experience that you get at the Westin Maui. One staff member in particular is Joven. He is very friendly and knowledgeable with a "can do" attitude. Joven provided us with exceptional customer service our first day there and was always willing to provide us with information on making our stay the most enjoyable. Joven knows alot about the Islands and travel in general. When you talk about the Westin Maui, you have to say World Class.

We always feel like we are at home. We travel to Maui every December and have been doing it for nine years. The Management and staff are more than accommodating, nothing is too much trouble.
Our House-keeper Josefina, who has looked after us so well every year. She always has a smile on her face.
Senior Sous Chef John.M.King and his team including Michael Wong, went above and beyond to make sure that my child, who has developed a major food sensitivity and is now on an extremely restricted diet, safe and over the moon with amazing meals.
We also dined most nights at Tropica, Eric Wardell the new Manager with Ikaika Manaku and their wonderful caring staff. We dined there only once in the past, many years ago and found it over priced and very average food. Now it is number3 restaurant on the island and amazing.
Thanks also to Gigi Gaea, Nathan Davis, Katie Fruean, April Phillips, Sean Ganhinhin, Nathan Neiwman. We can't wait to return in December 2012.

We booked our trip 11 months in advance and traveled with family with a total of 9 people total, 3 of them kids. I sent the guest manager, Sean an email a month prior to our trip to let him know this was our first trip with a Starwood Property and that we were very excited to celebrate my birthday and our anniversary during this trip. Upon arrival, we were greeted by several valet attendants who all welcomed us with huge smiles and helped us with the kids and our bags. At check in, I was excited to learn we had been upgraded to an Ocean View room by Sean. Will brought our bags up to our room and gave us a quick yet detailed run down of the property and what to do and how to get there.

Our room was fantastic! Great view of the ocean, the pools and the whales every morning! We went out for dinner shortly after for less than two hours and returned to find a delicious cake and a bottle of champagne waiting for us!!! Thanks Westin! That was the best birthday I had ever had, HANDS DOWN! And that was just the first night.
We enjoyed some relaxation time in the pools with the kids the first night after a long day of flying. The second day, we retrieved our vehicle from valet and the attendants told us some Road to Hana tips and even loaned us a CD with a guided tour to help us on the trip.
Each and every hotel employee that we came in contact with had a smile on their face and made us feel like we were at home and were the most important person on property. The people who claim everyone was rude or unconcerned with them, I can only think that you get what you receive. Smile at someone, and someone will smile back.

On occasion, the line at the front desk was long and the process seemed a bit tedious. If you want something quicker, check and see if you can find a Holiday Inn near by and go there if that's the biggest concern you have. YOU ARE ON VACATION. IN HAWAII. RELAX.

The rooms are great, the beds somewhat heavenly, I am pretty picky when it comes to beds and I slept like a baby on them. The rooms were quiet, which is a huge deal for me as I am a light sleeper. The fridge was a great plus to have in the room to keep drinks cold, and a few snacks on hand with the kids. My brother in law even got a microwave in his room to warm food and formula up for their daughter. I was never concerned with anyone jumping on to my patio to break into my room, not from the 9th floor, and I wouldn't have from the 2nd floor either. The sliding glass door has two very suitable locks. Use them if you feel it necessary.

The only problem I had with the property involved the internet. I never EVER leave my credit card on file with a hotel after a HORRIBLE problem with another property that you can read about in my other reviews. For some odd reason, not having a card on file prevents you from accessing the free wi-fi that comes with the resort fee. This boggles my mind, because my resort fee had been paid for, why does that not cover my wi-fi? It also covers parking and not having a card on file didn't effect this. I think that is something Westin needs to work out to ensure a better hotel experience. On one occasion, we also didn't get housekeeping while we were out, we left later in the day when they came by I am sure and a quick call to the front desk had it taken care of upon our arrival while we were at dinner. I also think there should be some double checking by housekeeping for rooms that don't get cleaned in the morning because not everyone gets up and our by 10 or 11 AM.

Other than those two issues, and the fact that the parking spots are very tight and people don't know how to park in between the lines, this place is spectacular! The staff is wonderful, in fact I have never been to a hotel with a more friendly staff.

There is golf right across the way, several amazing restaurants with great seafood. If you need any tips on anything, just ask the valet guys. They know everything! We even left some beach toys we purchased at their stand so if you need them, go borrow them and return them for the next kids!!!!

On the plus side this is a beautiful hotel with a really nice pool area and on a great beach with palms and white sand from where you can often see whales (but do take a boat trip from Lahaina and get close to them - Hawaii Ocean Project is recommended). I'll give 3,5 stars. Rooms are nice and big and have all the amenities you could wish. Linen and towels are first class. Wifi (not too fast) and self parking plus daily bottles of water are included in the 25 dollar resort fee. But you still have to pay for chairs on the beach if you wanna go there - 37 US for two and an umbrella or 60 US (!) for a cabana. Hotel is close to a couple of bars and restaurants and a small and not too interesting shopping mall. There is no self service laundry. You can print boarding passes for free in the lobby.