The website advertises a million dollar view. Most definitely, but it comes at a price.
It is customary in rental situations such as this to find certain items in the kitchen upon arrival. Such items include a welcome package pineapple, coffee, tea, etc., aluminum foil, plastic wrap, sandwich bags, ample trash bags, as well as soy sauce etc in fridge. There was nothing. Those with access must be permitted/encouraged to remove everything between renters.
Does have new mattresses. One set of sheets for master bedroom is incorrectly sized and does not stay on the bed. The other set is threadbare and full of holes. The bath linens are of the same thin, warn, white, institutional caliber found in inexpensive chain hotels.
Conclusion: Million dollar view, most definitely. Worth the price, most definitely not.
Cons:
No Aloha feeling, no Aloha welcoming package for your first morning.
One ceiling fan for 5 rooms.
One rusted box fan.
Stained carpet from the ‘70's, in need of cleaning.
Strong mildew smell in the closet open to the master bath/bedroom and in furniture.
Vacuum cleaner not working.
No mop.
No broom.
No cooler.
No beach chairs.
Three window screens so dirty, no air would flow through them. The management company (Hestara- both the manager and the cleaner) said this is a condo not a hotel “you are on your own”. I took the screens out and washed them.
Bed sheets threadbare with holes in them, that’s right, HOLES, this is one step above camping.
The bath linens are of the same thin, warn, white, institutional caliber found in inexpensive chain hotels.
Tiny “galley” kitchen, tiny microwave, missing lots of standard kitchen equipment, including foil, plastic wrap, toothpicks, condiments, etc. (The place was stripped bare.)
Broken cable for DSL.
Permanent puddle on lanai.
Pros:
Newer mattress.
Newer TV/VCR/TV, standard cable. A/V rates 4/10, CD player does not work.
The view.
Lists at $125 night plus Hawaii’s 13.94% taxes and cleaning fees. I have never had to clean a condo so that I would be comfortable staying.
No functioning management. This unit is in Sealodge II managed by Hestara with no on site manager. Sealodge I is independently managed with an on site manager. Each condo is independently owned.
My frustration is that all contacts and payments are through Hestara. I have no way to contact the owners of this condo, Barb and Bob Jessup, to ask them to address the deficiencies. When I go to the onsite manager (David) and cleaner (Don) I am given no help and told “you are on your own”. Apparently the Hestara moto is “Just give us your money and leave us alone.”
Obviously, we will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Rental Community & Renter,
We are sorry for the review that has been posted. Not because it is entirely false, but because it is so misleading. At times we have people review units and its constructive and we react and this one is no exception in that we will suggest and have the owner replace/ upgrade sheets if needed, fix the DSL cable (if it is in fact broken), etc. We will inspect and address any actual issues.
This review is the first that I have heard about this so the mention that Hestara said, "you're on your own" is - to be clear - untrue. I want to further clarify by addressing some of the comments in the review. Hawaii taxes are normal. Everyone charges those. When buying material items, etc., taxes are not included, nor are they when renting condos. If needed, I can further explain to the renter, but its fairly straight forward. Both Sealodge 1 and Sealodge 2 have on-site managers. The review is false in stating that Sealodge 1 doesn't have an on-site manager. The reviewing may not have noticed the welcome letter or the signs displayed contact information for the managers. Hestara is a rental agent and manages the bookings for individual owners as does any rental agent for Hawaii condos (that is all). I am not sure why the renter was not able to reach Hestara or anyone at Hestara. The only way this would occur is if they had the wrong phone number or they had tried to communicate via snail mail...?
Hestara welcomes everyone and anyone back to our units (unless they vandalize property) and we wish to accommodate, "VWinter" as well. Feel free to call us anytime and ask for anyone of us. We will gladly put you in touch with the Hestara agent, the Hestara Owners, Sealodge One on-site Manager or the owners of ANY condo that we represent. I am sorry to meet you on this basis, but no problem here we just want to spread the Aloha Spirit!
Mahalo,
Hestara, property rental agent/ manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC