Booked room through VRBO. Owner was very helpful and prompt.
Had originally wanted a one bedroom ocean view, but due to booking issues, ended up getting two bedroom mountain view (view of Safeway across the street). We were a little concerned as the main road/highway is between hotel and Safeway, but there were no issues with noise.
The two bedroom unit was spacious, clean and well appointed. Very nice kitchen with excellent appliances (ie: Sub-zero fridge, and Wolf cook top). The two bedroom unit also has 2.5 bathrooms. Master Bedroom has ensuite bathroom, which only has a tub, the 1/2 bathroom that is just through a doorway from master bathroom has the shower and another toilet. A bit of an odd layout, but since it was only the two of us, it wasn't an issue. Unit had full size washer and dryer. The unit is also Air Conditioned, which helped to limit road noise inside unit. The lanai (aka: balcony) is fairly small, although a small table and 4 chairs have been stuffed onto it. 4 people on the lanai would be very cozy.
The only drawback to the unit is that it was close to the elevator, and the noise from the operation of the elevator could be clearly heard in unit. Other than that, there was minimal noise heard inside of unit.
The location is ideal for getting groceries and for quick trips to quite a few restaurants in the area. Trips to go north to Princeville and Hanalei are easy as well as to Lihue and Poipu.
Since this was a VRBO rental, there was no dealing with the Outrigger front desk, so I have no comments on their service. Basically I/we had no interaction with the hotel operations.
We did utilize the pool, and even though the pool is really cool with its meandering stream-like effect, the seating around the pool is a bit odd. Due to the buildings, trees/bushes and shape of pool, there are plenty of shaded areas and limited sunny areas. My only complaint about the pool area is that the Oasis bar and restaurant would only serve food until 3p. No appetizers or meals would be served until after 6p when the restaurant opened again, at which point I'm no longer going to be at the pool.
There seemed to be ample parking in the numerous parking areas, and we were never far from the entrance that we needed. We had rented bikes and cruised up the trail to the north of the resort. Bikes were locked up in the bike racks on the property and there were no issue with theft or vandalism.
Overall a really nice place to stay at and would definitely consider staying here again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC