We stayed at Kapaa Sands (in Unit 22) for 6 days, and, while it was eventually a pleasant experience, it was not without some kinks. The most pressing issue was the noise, which, as we were staying in an oceanview unit, was considerable. You can only hear it in the second bedroom, but it was so bad we had to shut the windows every night, use earplugs, and the noise machine I brought for my toddler. The second bedroom, also, is TINY, which made a tight fit for me and my husband, and the double bed was so short his legs (he's 5'10'') hung over the edge. The master bedroom, where my mom and baby stayed, was really nice, though. The unit's furnishings were fine, if not spectacular, but the chain for our fan broke and we had to unscrew a part each night to adjust it.
We found the staff generally nice and accommodating, although the laundry hours (9-5) were a slight nuisance because it meant that you had to plan your day around washing your clothes. The kitchen was fully stocked-- so stocked, in fact, that we had nowhere to put the pantry staples and things that we had brought with us, and had to leave them scattered all over the counter.
The location is excellent, though, and I would strongly but not definitely consider returning again.
We had a few ants, and saw a single, large and very dead roach. It happens.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC