We stayed a week in February. We had a west facing room that suited us as we got the sunset but not the sun during the day. Other rooms face north west and south west so either get no sun or lots of sun. The room was airy, clean and linen changed. There were no extras in the room; wine glasses, plates and a microwave were provided on request.

The Hotel is well situated within an easy walk of the two shopping malls. The ABC supermarket in Queens is well stocked, we purchased our croissants there every morning.

The hotel does most things well but nothing exceptional. It was built in the seventies, it has been refurbished but is beginning to look its age. The public areas are dated, uninspiring and uncomfortable.

The beach is good. I swam everyday but you have to watch out for the rocks; snorkelling was disappointing as visibility is poor.

The Hotel charges a daily 25 dollar resort fee irrespective of whether you use the car park or internet (which is what they say it is for). This is outrageous. We complained but to no avail.

It is clean but dated. The hotel room looks more like an average 3/4 star hotels on the Mainland US, then a beach resort hotel. It is quite clean. I think Hawaii has some catching up to do compare to the nice (and relatively inexpensive) beach resort hotels in South East Asia.

The hotel charges a resort fee. However they offer a lower rate when I asked, since my wife is already a platinum member, so she would have gotten free Wifi. So, we only have to pay for the self parking. However, during the 5 days we were there, the parking lot was never locked, and anyone could come and go without any access card. They also didn't offer any other things that would normally be offered to Platinum member, not even a bottle of water. And they don't have a VIP lounge on this property.

The beach is pretty nice but rocky so it's not suitable for swimming. The swimming pool looks nice but pretty crowded during the day. But the nice thing is it is open 24 hours a day.

For the price, this place is too expensive. But it may be the norm for the Waikoloa area, or the Big Island as a whole. When we got here, we found out about many of the time shared apartment nearby available for rent, and they are much cheaper then the hotel rate, but bigger and nicer, and many with kitchen. Just search online and you will find.

The rooms in the hotel should have good view of sunset (at least from ours which is way behind the trees, swimming pool, etc). I managed to get some great photos from the balcony. But was quite disappointed when we were told our room was an upgrade, with an ocean view.

There are plenty to do on the Big Island, and it is beautiful. So, spend your time else where. There is really nothing much to do on this property.

Being in Waikoloa is nice since it's not as far to Hilo from here compare to from Kona. There are some nice things to see at the North side too. The hotel is close to the King Shops and Queen's Marketplace. There is a food court in the Queen's. And there are many other restaurants near by, and in the Hilton. They can be expensive but nevertheless it's not like there is nothing to eat nearby.

We spent three nights at this beautiful resort and enjoyed everything about it. It's convenient (20 minutes) to the Kona airport. It has great facilities, a courteous staff and wonderful accommodations. Food and bar service were outstanding and reasonably priced. We will return.

We just returned from a 6 night stay here. Our family stayed next door at the Hilton, we decided on the Marriott at the last minute because the Hilton was out of "ocean view" rooms. We soon discovered that an "ocean view" at the Marriott is pretty much the same as a "partial ocean view" at the Hilton. (they are implying that the palm trees will block your view, no biggie for me) We inquired about upgrading our room at the Marriott, here's what we learned...an "ocean view" room is set back from the beach and overlooks a garden before you see the beach front, an "ocean front" room is closer to the beach. All rooms at this hotel face the beach, so you really can't go wrong with the cheapest room, although they are small, by American hotel standards.

All of the staff were friendly, not like the Hilton, where the front desk can be so unhelpful.

My only complaint is that there's no room service in the middle of the day for lunch, this became a problem when my whole family got sick with sore throats.

We also learned that the Hilton has a shuttle and you can use it if your not staying there. If we wanted to go to dinner at The Hilton we would have the Marriott valets call over and ask if someone could pick us up, they always could and of course we tipped them well. They also returned us back to the Marriott after dinner.