There are NO check in facilities at this complex. It is a collection of privately owned conds. A real estate agent is supposed to contact you to let you know which condo you are staying in and give you the key. Unfortunately none of this happens when you book over the internet through Expedia!!! We ended up stranded in the middle of the night and after 2 h on the phone with Expedia the best they could do was offer to give us our money back (which they still haven't done 3 weeks later). Not a promising start for our romantic wedding in Hawaii. When we booked the accommodation there was nothing to let us know there was no check in. In fact the information given says to check in after 3 pm. We later found out that we were the 3rd couple that month who had been stranded and had to go find another hotel. Apparently this always happens when people book over the internet. Fortunately the celebrant we had booked for our wedding also happened to rent a few condos, and so he saved our holiday and found us somewhere to stay. This just happened to be a condo at the Waikoloa Villas, which was actually very nice, especially for the price. Just make sure you contact the relevant real estate agents directly.