We stayed at Aloha Place - Inn of Volcano for two nights. When I made my reservation I was already aware that they did not serve breakfast and that it was self check-in with an envelope on the bulletin board. Unlike others I was not surprised by these things. There were a few good things: free parking, free wireless internet, bed was comfortable, umbrellas provided, information sheet about nearby businesses with hours, and a small fridge provided.
But here is what surprised me:
I never received a confirmation from the owner that they received our reservation and when we arrived our room had changed. At first I thought the change was good because the room was the larger Sushi Guest Cottage...except directly behind the cottage is the chicken coop! The chickens will crow at all hours of the night and morning...they don't wait for the sun to come up. They would crow a bit at midnight and then start around 5am and not stop till 9am! I understand that people in Hawaii raise chickens but if you run an Inn you should give up this lifestyle for the comfort of your guests.
The other reviewer was correct about conserving water. They ask you to not take baths, reuse your towels, and to flush the toilet only when necessary. Volcano is experiencing drought and the water provided is gathered through rainwater. It was a shame that we couldn't do laundry but there is a laundry mat in town right next to the great Thai restaurant.
We also had a circuit breaker go out when I used the hair dryer provided. This circuit breaker provided power to three outlets in the cottage. We knocked on the office door but no one answered and called both provided phone numbers but had to leave a message. When we returned from the park nothing was fixed so we knocked on the office door again. The owner did not seem pleased, had an argument with someone else in the office/main house, and then came out but was unable to fix the breaker. The whole experience made us feel unwelcome at the Inn and we would not recommend anyone to stay there...even if their rates are cheaper then nearby B&Bs in Volcano. Either pay more somewhere else in Volcano or stay in nearby Hilo and drive back and forth to the park.
