My adventure began as soon as I stepped into a cab at ITO. As I approached the hotel, I could easily recognize the sounds of the Coqui frog.. a tiny, native frog of Puerto Rico. Having recently returned from a trip from San Juan, how could I not recognize the Coqui's distinctive and deafening sound. After being exhausted after a long day's trip, even the serenading of the Coqui could not prevent me from enjoying a good night's rest in this modest and clean hotel.
The customer service I received that night from the hotel staff of 1, was excellent. He was fast, efficient and friendly. The next morning, as I was awaken to the sounds of the symphony of the resident birds, I was referred to a wonderful food establishment, that is within walking distance from the hotel. Ken's pancake house serves some of the most delicious breakfast on the island. I was even treated to a glimpse of the former Governor of the state of Hawaii, Linda Lingle, who was also enjoying the food at Kens.
This hotel doesn't offer the amenities of the Ritz Carlton, but if you're looking for a place to stay that's clean, reasonably priced, close to the airport and oozes the Aloha Spirit, Uncle Billy's is it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
Aloha fasteddy002004
Mahalo (thank you) for your review and choosing to stay at Uncle Billy’s Hilo Bay. Yes, it is true that the little coqui has made his home in Hilo but I’m certainly happy to hear that this was not detrimental to your stay. I’m glad to hear that our staff was friendly, courteous, and able to recommend a great place for breakfast. As I’ve said before, our employees are our valued ambassadors of aloha and I will pass your compliments on to our front desk staff.
Once again thank you for choosing to stay with us and we hope to see you again in the future,
Mahalo Nui Loa (Thank You Very Much),
Aaron Whiting
Reservations Manager
Uncle Billy’s Hilo Bay & Kona Bay Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC