I should have known when I saw a "No Refund" sign that I should have inspected the room before handing over my credit card. Due to my ignorance despite having stayed in hotels all over the country during driving vacations for thousands of miles, I am still feeling dirty and embarrassed that I spent the night in such a gross and disgusting place. We were traveling with a clean 10 lb. toy poodle, but we were put into a filthy pet unit (unkown to us until I asked about the filth) and charged extra. The first room I walked into wreaked of urine, so I requested another room. I was simply put across the hall. The room did not wreak of urine; however, there were iron burns all over the filthy carpet, dirty soap scum left on shower shelves, burn marks on the sink (this was a non smoking room), bent towel shelves, a window broken screen, and the blankets smelled smokey. Then my children found a cigarette butt barely pushed under the bed. There were dog dropping left from pet owners right outside the back door of the building by which people had to step over as well as a group of local residents having a party in the parking lot for which the management did nothing. When we went down to the continental breakfast at 7:00 AM, it was dismal,anemic and unstocked of even basics like sugar and O.J. I have contacted corporate, but I am skeptical the independent owners of this franchise will do anything to clean it up. In 20 years of x-country road trips with my family, I have NEVER been in such an awful place having paid nearly $100 dollars for a room! Stay away from this one. Read similar reviews on hotel.com (I wish I had before we pulled in).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC