Intending to ski for the season I booked, through the manager Cindy, an extended stay from December to April. I made the reservation in late October. Each time I spoke with the staff in the interim between leaving NYC and arriving in Jackson, to confirm my arrangements, they were knowledgeable, polite and quite thorough. Upon arrival, I was assigned a room in keeping with my initial request (2nd floor, close to stairwell). The room was clean and well cared for; yet there was one serious problem that had nothing to do with the accommodations: No snow. Given this fact, I had been contemplating traveling to Alaska. Upo arrival, I explained my situation to Cindy and her staff, they (Kelly & Matt) told me not to worry and that we will "work it out if you need to leave." In fact, the staff were apologetic regarding this point despite not having any control over it. Upon making my decision to leave, they in fact did exactly what they promised: they were more than fair and I would return in a heartbeat. While I was at the inn, Kelly and Matt made great recommendations for restaurants, shopping, directions etc. Very helpful. The owners of the establishment should be very proud of the staff they currently have in place. Anytime Jackson Hole is brought up in the social circles in which I am connected, Elk Country Inn will be a reflexive suggestion for their lodging needs. Thanks!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 January 2012
Our staff wants to thank you for your kind review! We excel when providing exceptional customer service to all of our guest and we are so excited we hit the mark during your stay with us! We are very understanding and empathetic to all situations and our staff were more than happy to do whatever we could to ensure that you enjoyed yourself either in Jackson or Alaska both which are magical places. The great news is we have and currently are getting snow so we would love to see you again soon! Take care and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC