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Super 8 Gillette – reviews, photos

2.0 of 5
208 South Decker Court, I-90 exit 124 (Hwy 14/16), Gillette, WY 82716-3320
Hotel amenities
Super 8 Gillette
Ranked #15 of 21 hotels in Gillette
3.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    3
    3
    3
    5
    7
Date Rating
Lubbock, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Bad Customer service..”
2 of 5 stars Reviewed 15 September 2011

Still trying to get my refund for not staying there 1 day.. Can never get a hold of the Manager. every time I call they tell me they will take my # and have the manager call me back. Talked to someone there and said it was refunded, not according to my bank.. So finally had to do a dispute on my debit card.. The hotel was a little run down and needs updated.. Not in a good location either, a lot of construction going on it was a little hard to find the placeI will be staying there again when I go back... Sorry...

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask Tadine W about Super 8 Gillette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jane, Manager at Super 8 Gillette, responded to this review
29 January 2012
One of our top priorities is customer services. I'm truly sorry you experienced a time when we were not at are best. Glad to see you are gonna give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Mound,ia
1 review
1 helpful vote 1 helpful vote
“Terrible”
1 of 5 stars Reviewed 27 August 2011
1
person found this review helpful

Beds not made right , thrash cans not emtied, ice machine not working, severaldays no towels. ETC horrible

Room Tip: don't stay
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  • Stayed August 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask olyolson about Super 8 Gillette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jane, Manager at Super 8 Gillette, responded to this review
29 January 2012
We strive to give you the best experience possible. Sorry we did not stand up to those standards. We hope you would give us another chance to show you we have improved on our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Spokane, Washington
1 review
“Nice stay”
4 of 5 stars Reviewed 27 July 2011

We had a nice stay at this hotel. I traveled with two children and myself. The beds were nice and they did have breakfast, which was nice for the kids and made things easier. Customer service was good and the desk clerks were friendly as they always greeted me when I walked through the lobby. Rates were reasonable for the area and the clerk was helpful in giving me restaraunt options in Gillette. I would stay again.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CLO1985 about Super 8 Gillette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candace Atkinson, Director of Sales at Super 8 Gillette, responded to this review
13 September 2011
Thank you!

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philip, South Dakota
1 review
2 helpful votes 2 helpful votes
“WORST HOTEL EXPERIENCE EVER... HORRIBLE CUSTOMER SERVICE!”
1 of 5 stars Reviewed 24 July 2011
2
people found this review helpful

DO NOT WASTE YOUR MONEY HERE! This was by far the worst customer service I have ever experienced. The women at the front desk were RUDE , inconsiderate and could care less if you had a problem. Oh, and the 24 hour cancellation policy is ridiculous. We we charged for a room we never even stayed in b/c we cancelled 1 hour after the cancellaton deadline which we were never notified of. AWFUL, AWFUL, AWFUL!

  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask CJB28 about Super 8 Gillette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sioux Falls, SD
1 review
“Great stay!”
5 of 5 stars Reviewed 23 July 2011

I stayed at this hotel during the High School rodeo and our stay was great! The desk staff was extremely helpful even though we had requested alot and always with a smile on their face. The room was clean and maid service came in everyday to clean our room. Rates were reasonable for the busy time of the year and for the service we received from staff, it was well worth it. I will stay here again if we go through Gillette in the future.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jamieandjaiden about Super 8 Gillette
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Additional Information about Super 8 Gillette

  • Gillette Super 8
  • Gillette Super Eight
  • Super Eight Gillette
Address: 208 South Decker Court, I-90 exit 124 (Hwy 14/16), Gillette, WY 82716-3320
Price range (per night):* INR3,579 - 4,641

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Super 8 Gillette
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