My reservations were made through them personally, I particully asked how was the hotel and the rooms. The man i spoke to was the owner, I did not know this at the time of the reservation on the phone. He told me "of course this place is nice, that is why we are called the grand plaze hotel. When me and my wife checked in I paid for 3 nights on my credit card. I was not in the room but 3 minutes before i realized that we have made a mistake. we immediatly went back to the lobby and the gentleman that was working was really nice, he called the owner to approve the refund and it was approved. Outside the young man at the front desk being helpful and friendly, i would not recomend this hotel to anyone that has any respect for themself. The place stunk horribly, the swimming pool was closed. the restaurant was out of business. and the place was just over all filtyy.

My mother, sister and I were so excited to spend a weekend together in Cheyenne for Frontier Days as I was visiting from North Carolina. My Mom had booked the "Grand" Hotel due to the fact that it was the last available option...as soon as we pulled up we realized that the hotel was anything but Grand at $139 bucks a night! At first we just thought, "what a dump" but the situation changed when we encountered the unkept and disheveled looking woman at the front desk and were watched by the constantly hovering management who seemed to be staring at us in a way that made us feel uncomfortable throughout the entire checking-in process. First, we waited at the elevator for about 10 minutes for it to arrive, but that was only the start of our problems. As grossed out as we were we knew this was the only possibility of lodging so we just dealt with it. Our room smelled completely sour and smoky even though it was non-smoking...the shower curtain had a dark brown stain (blood?) on the inside of it, the tv had no remote, the vents were covered in dust, none of the decorations matched, the carpet also was covered in brown stains, we actually had to go out and buy three air fresheners to deal with the stench. That night we fell asleep laying our own blankets on top of the bed, as it was questionable that any of the bedding had been washed. At about 4am I awoke to my Mom extremely startled...I looked up at the strange vent that was above the door and could see it moving open and closed as if someone was peeking in on us! I asked her just that in my sleepy stupor and she said that she'd be woken up by the sound of someone trying to open our door and that she could see someone peeking in with a tiny flashlight through the cracks in the curtains and through the vent above the door. We laid in complete fright for the rest of the night, had to call downstairs three times, and actually pushed the table against the door. The next morning we went downstairs (livid) and confronted the same woman at the front desk who then got the "owner" of the hotel who tried to convince us that it was someone that they'd previously fired and had been trying to sleep in their vacant rooms. We told him that there were fingerprints on our vent and cigarette burns on the carpet, he tried to brush it off as no big deal, he offered to move us to a few different rooms, when we finally looked at them, they all were lacking a chain lock on the door and screens in the vent above the door, the very thing that was the problem the night before. One of the rooms he offered us smelled so terrible it was unbearable so we took the one across from his room that he stayed in when he was there, which honestly made me uncomfortable as I found him to be completely creepy. As we were moving our stuff from the 4th to 5th floor we walked past one of his family members rooms and the door was wide open and the room was a disaster with garbage and old food all over the place, and to top it off a Hookah on the table, nevertheless, the door stayed open all day for everyone to see...and his relative was completely passed out. The second night we were so scared that we put two pillows up in the vent since it had no screen, a table and ottoman in front of the door, and another table and chair in front of some strange connecting door to another room. Both my mom and I slept with one eye open. We were never so happy to check out of a hotel...it wasn't even worth freaking out again to any employees we were just happy to make it home safe and alive! Never stay at this hotel, it's a total nightmare, it should be called "The Grand Horror Hotel"! I work in the vacation management business and let me assure you this staff and hotel know nothing about customer service, safety, or how to maintain a nice place of lodging.

I wish we would have read the review that was posted before we booked. We booked for 2 nights based on the descrition of the hotel. When we arrived the first night after 15 hours in the car we were exhausted. Our children did not feel safe in this hotel. They did not sleep most of the night. The lobby looked like it hadn't been cleaned in months, the elevator was just plain gross, the rooms were horrible. The kids room (which adjoined ours) didn't even have a door knob on the inside. My husband is asthmatic and the heat vent was literally caked closed with filth. There was no way to adjust the climate control as the entire unit had been dismantled. When we looked at the pool it was filthy. You couldn't even see the bottom. There was unidentifable stuff floating in the water. It literally smelled like the sewer had backed up in it. When we checked out in the morning, there was no way we were going to stay another night, they would not refund our prepaid night. I would strongly encourage any person looking for lodging in Cheyenne to steer clear of this establishment.

We had gotten stranded on the highway and we tried calling about dozen hotels in that area and none of them would come put us up. Finally, we called th Grand and they immediately came and picked us with their shuttle. We were so pleased that they came and picked us up because it was the middle of December and it was bitter cold outside. They took us back to the hotel and checked us in. The room was very comfortable and warm. I had never met such nice people that tried to help us in any way that they could. They even left the restaurant open longer for us so that our children could eat. The hotel was located in downtown Cheyenne which was walking distance to all activties. I recommed this hotel for everybody that plans to stay in cheyenne. It was by far the best service and time i ever had during such dreadful event.