We were looking for a condo to rent for a mid week to weekend stay. We seen Wilderness and discovered there Wilderness on the Lake portion of the property while browsing online. I had seen some not so great reviews and some great reviews. We thought why not give it a try as we had stayed at Great Wolf, and Kalahari in the past. We arrived about 1 PM knowing we could utilize the pools until the 4PM check in. The room was ready by 3 which was nice. We set out to Wal-Mart and picked up some groceries. Came back to the resort unloaded and started getting dinner prepped. Grilling out, was our plan. There was a bit of a line for the grills, no big deal. We finally got to use the grill and we were all set. We had headed off the infinity pool for an hour or two.
We came back to the room later, got settled in.... We rented the 3 bedroom loft. 2 rooms are actual bedrooms and 1 room is the loft. We woke up the next day and started planning our activities. We had a problem with our fridge, it didn't seem to get cold enough. We didn't have much in there as we were only staying 4 nights. I called the front desk to ask if maintenance to come up. "Brandi" the front desk associate said I'll send someone up right away, I said thanks. We waited everyone showered and got dressed. About an hour later still no maintenance person. I called back down, Brandi answers again. She says our maintenance guys our currently busy can they stop in later? I said yes we're taking off they can come in while we're gone.
We headed off to the main resort, utilizing the free pontoon ride accross the lake. We hit up all three waterparks. Wild West, Klondike Kavern, Wild Waterdome. The waterdome was cool as there was a huge wavepool. The Klondike seemed too geared towards the little ones. The Wild West was a perfect combination. I liked the "Black Hole" the best. After a day of waterparks we went back to the condo at Wilderness on the Lake. We found our refrigerator was still not working correctly. I called back down, no Brandi there... I asked for a manager, some guy named Eli acted like he was a "Manager" explained to me that maintenance had tried coming into the condo and fixing it but they couldn't for some reason. I said ok can someone come up now? Oh yes ser I will send someone right up. I waited for about 10-15 minutes.... Knock, Knock.... Ok maintenance man was there. His name was Bogie, real nice gentleman but he shouldn't be a maintenance man. He had a heavy polish accent and like to scratch his head and act like he knew what he was doing. He apologized that it wasn't working. He said he'd let the Manager on Duty know. The next day, yes we waited again Ryan called us. Hello I've been told that there is a broken fridge? Yes ser, I explained.
Whats the issue he asked, I explained the whole ordeal. Our milk went sour as it was just cold enough. He said well you could come down and buy some milk here at the Trappers Outpost. I was like are you serious? No free milk and a fixed fridge? Well ser I can have someone fix the fridge for you asap. No apologey from Ryan Pingel who manages the Wilderness on the Lake. The only person I found helpful was Nikki at the front desk. She wore glasses sometimes. Very nice gal, stay away from "Brandi" she references everything you say. Oh you've done that? So have I, I've even done it better. Eli was not a manager. Not even close. He was a food and beverage supervisor. I enjoyed the condo, minus the fridge issue. I gotta say despite all this we may come back. All in all, if your looking for a resort that has almost everything your family needs to do to have fun this is it. The Lake may be more appropiate for adults as it feels more retreat like.
Room Tip: Get a condo that is between the number 6-10 or 11-14. Whether its third or fourth floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC