We booked a one night two-bedroom Condo,but couldn't check in. Booked through Expedia.com and there was a flaw regarding check in; no instructions as to where to pick up the keys or which unit was ours. We went to the office and find no one. I called the property manager of Lighthouse Cove Resort, who refused to help. He was rude and sarcastic ,yelling most of the time. He doesn't feel the owners should rent out their condos. We had to find a different motel at 4:30pm on a Saturday in the Dells. If it was high season, this would be impossible. Expedia helped get my payment back. In forty years of Travel, that manager was the most unprofessional person I have run into. He cost us a good time and cost the owners of the condo some profits. Sorry I can't rate this place as we never got a unit; but it really looked nice from the outside.

I had visited the resort for several years. For the past few years, the cleanliness of the resort has gone DOWN. Don't get me wrong, it's still a nice place to stay but I think that this being a CONDO could very well be cleaner than it has been. There were cobb webbs on the patio and stains on the carpet. With all of the different families visiting the condo, I think that they could have done a better job of cleaning things before the next family comes in. I normally visit in the summer, so I'm sure quit a few families stay in each of the condos, which should make them want to do a extraordinary job of cleaning and that hasn't been the case lately. On a more positive note, the staff there is REALLY nice and helpful and if you ask, they will take care of the problems for you. The location of the condo is PERFECT. It's quit cozy and has just enough entertainment for the kids. The price is ok for a weekend get away as well as a long time stay. I will definitely visit the Lighthouse Cove again. Take note... When you have a problem, take it to the office and they will fix it for you. You will enjoy your stay there. Maybe I'm a little different from the average person, because I don't trust the towels, sheets or drinking glasses in hotels so be proactive and bring your own.

We stayed at the Lighthouse Cove on a suggestion from my sister. We were going for a weekend trip, and it would be my husband, my daughter, my sister, her husband and me. We were looking for someplace that would not be too costly but would still be nice. This completely fit the bill. Yes there are stairs, but anyone in relatively decent shape should be able to handle it. (there were condos available with "ground floor" access, to get to them you just cross the walkway from the parking lot.) We only had one flight down to get to our condo. From the first phone call, the staff was very pleasant, professional, and courteous. I had read the reviews, and asked a ton of questions since I have never rented a weekend condo before. When we checked in, we received a map of the property as well as what promotions were available. I really liked the condo, it was clean, nicely decorated, and comfortable. We ended up getting a 2 bdrm, 2 bath. It had a king in one room (with a seperate twin fold up bed stashed in the closet- perfect for my 6 yo) and a queen in the other. Tons of linens! There was even a futon in case we needed another sleeping space. Th view from the private balcony was fantastic and well worth the small amount extra, to sit and sip coffee in the morning, or a glass of wine at night. (there were only 2 chairs though) OK, reasons we rented the condo was so we could save money on rooms and get a lot for our money. We got to keep the entire family together comfortably in a spacious condo with seperate bathrooms so we weren't tripping over each other trying to get ready for the day. There was a full kitchen with Stove, fridge, micro, toaster, coffeemaker, blender, etc. Even a Washer and dryer- Great for drying out beach towels and bathing suits. We liked the full kitchen and that helped us save money bc we cooked there instead of eating out the whole time. They also have grills, but we didn't get to use them this time. Overall a very nice time. Now for the minor issues. (and these are very minor) I was happy that I asked about pots,pans and utensils ahead of time, bc I brought a couple of my own. They only have a couple of small pots and maybe 2 small pans. While I realize it is not everyones intention to cook in-house as opposed to eating out, it would have helped to have bigger cookware. At least big enough to fit food for 6 people. The only other thing was the beds. They were pretty hard. I did voice these issues to the front desk and he did take them seriously. I am not sure what will change in the next few weeks though. He let me know they were a new management company, and they would take my suggestions into consideration. Overall, I think the many pluses won out over the minor flaws. I would definitely stay here again and would reccommend it to anyone with a party of 4 or more going to the dells.

I just returned from a stay at the Lighthouse Cove Resort and can not wait to return. Not only did the condo have a jacuzzi, fireplace and a great view but the rate was amazing. They have an awesome 2 night special and I didn't even have to ask for it. Lighthouse Cove will definately be getting my business in the future.