The accommodations at Sundara are fantastic. The pool area was very nice, the rooms are great and the complimentary car service is very nice (made especially nice with the driver Ramon who was a real pleasure).
The service needs an upgrade. We had a couple of incidents where the service failed to meet reasonable expectations. For a spa resort that advertises itself on being extraordinary the service failed to live up to what you would expect.
The guest relations manager (Desiree) asked about our stay on the way out and we mentioned the service issues. She was genuinly concerned even when one of the employees who was one of the problems tried to dismiss our complaint over one of the issues. Desiree made appropriate adjustments to our bill and that likely will lead us to go back as the weekend was really relaxing.
The breakfast buffet was not very good. Something I would not expect at a spa resort. But it is free and they are supposedly upgrading this summer.
They need more employees like Desiree and Ramon.
- Also Known As:
- Sundara Hotel
- Sundara Spa Wisconsin Dells
- Sundara Hotel Wisconsin Dells
- Sundara Spa
- Official Description (provided by the hotel):
- Our 26-acre parcel is lush with sky-high pine trees and natural Wisconsin stone outcroppings. Respect for the natural resources is at the soul of Sundara's green practices. Our heated outdoor infinity edge pool, sculpted fireplace, waterfalls and curving deck connect seamlessly with the tranquil environment. The main building is representative of some of the most striking Organic-style architecture in the Midwest. Inside, the principles of Feng Shui contribute to a soothing environment. Our spa treatments incorporate the finest organic products from around the world. The Sundara Spa signature collection even draws ingredients indigenous to the area for an authentic experience. Our spa cuisine features the fruits of labor of fresh, local, seasonal ingredients. Sundara is drawn from the Sanskrit word for "beautiful." We interpret that as beauty flowing from wellness. Our carefully selected and highly trained service providers are healers at heart and passionate about their work, putting customer satisfaction at the center of all they do. Whether you choose to stay in one of our 26 elegant suites, or perhaps just linger for the day, we hope it will be a transforming experience. ... more less
- Reservation Options:
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