I am a frequent visitor of this resort and very familiar with its policies so wanted to take the time to respond to a couple recent reviews. Although most units are part of a rental program which is managed through the office at the resort...NOT ALL ARE. There are a handful that are rented out independently by the owners. Unfortunately Caremore, since you paid a deposit to the owner personally then that unit is not in the program. That means that the front desk staff and cleaning staff have nothing to do with that rental. Your complaints need to be directed to the owner of the unit and not plastered here. It is not an objective review of the actual resort but rather a rant about a specific unit that is not overseen by the office staff who are there to assist you in the local area and any emergencies that may arise. The cleaning staff is independently hired by the owner.

Maxwelly, there is a late check out policy...leave your keys on the counter and shut the door behind you. This is what most people do at hotels and resorts now. You do not actually have to go to the frontdesk to check out anymore. If your only complaint is the shower curtain, did you ask for a new one? Your rant seems to be extremely unprofessional considering your are a physician. A true professional would know how to handle this in a manner far better than posting on here and so personally attacking an employee. You sound like you are angry about not being able to check out so you are taking it out on the staff.

I am sorry for this review but this resort has a lot of great staff and great amenities. It is frustrating to see two back to back negative reviews of this nature without making sure some truth is at least presented. If you go to the resort website you can veiw pictures of all the condos in the rental program.

The shower curtain was moldy and the patio chairs were black.
But he views of the lake were gorgeous.
However,the greasy haired clerk who obviously does not own a clean shirt was extremely rude. He did not have a clean shirt at the time of check in nor at check out and looked very dishelved and filthy. To add insult to injury he was very rude and greatly lacked professionalism. Actually telling me that I had no common sense because I was forced for time to check out at 1030pm. Mind you I happen not only to be a citizen ,who deserves respect, but I am also a family physician and I was EXTREMELY offended.
I recommend that he needs to look and act more professional and they need to have a late check-out policy and clean the place a bit more thoroughly. The mold on the curtain consumed the whole base of the curtain and my family had to wear flip flops in the shower and wipe down the patio furniture with soap and water before sitting on it.

When we opened the door we almost fell over from the smell. We found rotting food in the garbage disposal, trash in the drawers, trash under beds, sticky floors and cobwebs hanging down. My kids were afraid to come in just from the awful smell. After riding in a car for 8 hours, I spent my whole evening bleaching sinks and cleaning floors! The cleaning staff here needs to be fired! We had already paid our full deposit to the owner of the condo....thus we had to suck it up and stay there. So disappointed. Nobody should have to clean like I did upon arrival! I don't care how busy their "cleaning staff" is in July! Forget internet access....struggled all week to even get a signal. Agh! I would not advise staying at this complex, and take this experience as a lesson learned.

Upon are arrival we arrived at the condo I reserved. Their was no power in the condo and extension cords were everywhere. Their was also a broken glass bottle outside the front door along with a fork that I guess housekeeping couldn’t bend over to pick-up. However, we were immediately moved to a different larger condo. Upon first entering it was larger and nicer, but as we unpacked and started relaxing we were wondering if housekeeping forgot this unit. I couldn’t believe how dirty this unit was! Blood on a bathroom wall, dirty napkins behind beds and entertainment center, peanuts under the kitchen table, dirty showers, exposed outlets, and the kitchen was fifthly! The pans were not even suitable to catch a fish from the lake in, pot holders looked like they had never been washed, sponges on the kitchen counter…really you want me to use that nasty smelling germ infested sponge? The appliances were dirty as well…not sure how the housekeeping gets away with this…I honestly don’t think anything in the kitchen had been wiped down or cleaned in months!!! On a positive note, the kids loved playing in the sand and cooking out on the patio…and all 7 of us had more than enough room to spread out.
Although management did call me once I returned home, I wouldn’t stay here again. I’m sure there are many more condos priced the same that are cleaner!
*Also wanted to note the outdoor play area was never opened when we stayed