the laundry service is extremely bad. black patches on my white sweater after having them to wash. after complain the hotel said it will be sent for redone. however after 2 days no news and no one ever informing me on what is going on with my clothes. it should be same day collection it seems like it is not happening.
complained to the front desk called the front desk, Maribel who asked me to call the shop myself as the laundry is not from the hotel but their vendor! so is it the guest problem? how "professional" this lady was? GM apologize to me the next day and he promised to ensure the quality of the laundry and will ensure my laundry will be in by the day however it's did not happen again!
Have made a complain to Carlson direct, the chain management not sure about the result. let's see how they manage. if they give me same thing again I will not be staying at any of the Carlson hotels anymore!
be prepare to not have minibar, changing of bedsheet etc, fridge, boiling kettle, mineral water, slippers in the room. this is really first time I stay in a hotel which do not even have the above in the hotel. comments from my colleauges as well. Breakfast also very limited choice!
I will definetly not staying in this Radisson Pewaukee in future.
- Radisson Pewaukee
- Pewaukee Radisson
