Hello,

I am Kevin Johnson, General Manager of the Holiday Inn Express Oshkosh. I want to thank you for taking the time out of your schedule to post a response. Also, to thank you for choosing us for location of choice for your sleeping needs.

I want to apologize for your restless night as you expressed in your statement in room 2000. We have yet to receive complaint about our Laundry area disturbing any room in the hotel. We have looked into the situation and made some changes that will prevent any future disturbances. Hopefully when you join us again you will not endure a sleepless night.

Again we thank you for taking the Trip Advisor survey! It is guests like you that can only make us improve our service to better assist our guest in having a comfortable stay.

Kevin Johnson
General Manager

Hello,

I am the General Manager of the Holiday Inn Express-Oshkosh. I am so glad you choose to stay with us time and time again! I have read your comments and wanted to apologize about the issues that you stated during your stay.

Our hotel is a pet friendly hotel as most Holiday Inn brands are. We are listed as a pet friendly hotel on our hotel website (the section where there is a check mark by "pets" refers to us allowing pets at our location). We try to keep all pets on the first floor for easy access to the outdoors, but sometimes guests with pets will stay on the second floor depending on availability. After a guest has checked out of a room with a pet, our Housekeeping and Maintanence team go in and deep clean the room. The room is then ozonated for anything left over for a final cleanse. We do those procedures so guests with allergies such as yourself can have no worries in the room.

We have not had an issue with edge vaccuming in our rooms before and I thank you for your concern. We routinely edge vaccum all of our rooms in a timely fashion. Our Executive Housekeeper has looked into your comments in detail and has re-inspected the room that you stayed in and also the rest of the hotel rooms for signs of small debris. Also, all of our bedding is cleaned and refreshed daily.

The Front Desk is aware of our pet policy. I do apologize if you felt they were coming across in a negative way, but are happy to have pets in our hotel for our pet lover guests. We also do have a concern for the guest who may have an allergic reaction to pets who may want to stay at our hotel. Therefore, the front desk does take pride in our staff that our rooms are cleaned and prepared for incoming guests at anytime.

If you would like to discuss this further I would be hapy to speak with you at anytime. Our staff does hope that you will come back and join us again. We do appreciate your loyalty to our hotel and hope that you will join us again in the future.

Thank you,

Kevin Johnson



The entire staff and I have read your review on Trip Advisor.

Hello Hilton Garden Inn!

I am Kevin Johnson, the General Manager of the Holiday Inn Express in Oshkosh. I'm glad you had the opportunity to stay at our hotel. We usually do not have Hilton Garden Inn staff or affiliates stay at our Holiday Inn Express being that there is a Hilton Garden Inn property in the area, so I am so happy to hear that you decided to stay with us!

Our rates at the hotel fit in with the high demand in our area and meet up with the other lodging properties around our location. Oshkosh is a very busy city in Wisconsin for business, leisure, and pleasure with all of the conventions and special events that are held.

I do apologize if you felt as if our staff was not up to par in customer service. We pride ourselves with our strong work ethic and great customer service feedback we receive on-line and in-house. Our hotel is known for its traditional and at home feel. The standard manual doors is a reflection of that style. Our deluxe complimentary breakfast includes sausage, bacon, biscuits/ gravy, eggs, toast, muffins, cereal, oatmeal, juice bar and many other items. Also, the breakfast was just refreshed this year with a new Pancake Machine, the only one our area and our guests enjoy them as if they were made freshly in their own home!

I hope that you will decide to stay with us again in the future! I am sure your stay will be enjoyable. I would like to discuss the details of your previous stay to get a better understanding of the service you received. Please contact me at anytime at the hotel directly.

Thank you,

Kevin Johnson

Hello,

I am Kevin Johnson, The General Manager of the Holiday Inn Express in Oshkosh, WI. I want to thank you for taking the time out to complete a Trip Advisor survey!

Your warm comments about our staff's kindness and our new deluxe breakfast will be shared with the entire staff. They love to hear great feedback from our guests!

The hotel's decor is known for its classical and vintage feel throughout the lobby and hallways. Also, our hotel guest rooms were remodeled with new bed linens/style, furniture, and newly remodeled bathrooms with a modern decor.

We hope that you will stay with us again in the future and enjoy our hotel staff''s services and deluxe complimentry breakfast!

Thank you,

Kevin Johnson