I was very disappointed with our last stay at this Holiday Inn Express. We have stayed here before with no problems and were pleased in the past. However, this time the room wasn't all that clean (cut toenail on floor in front of sofa, vacuuming along the edges of the rooms should be done or it's noticeable). The main complaint we have is that nowhere does this hotel state that it allows pets in all its rooms. After being barked at by a dog in the next room I asked politely at the desk what the policy was about pets. The not-so-friendly staff told me it was a pet-friendly hotel and pets were allowed in all rooms. They said it was stated so on the website. I have been to the website several times and nowhere do I find any statement regarding pets. Also, if one has asthma and is very allergic to cats and dogs one should not be staying in a room that has had a pet in it. When I mentioned this the staff told us, "We clean very well." (toenails? debris along the room edges?) Cleaning for an allergic person means cleaning EVERYTHING (furniture, pillows, beds, etc). Staying in this hotel put me at risk, a risk that I was unaware of, and we will not be staying here again.
Room Tip: Be aware that they allow pets in every room, so, if you are allergic be careful.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 January 2012
Hello,
I am the General Manager of the Holiday Inn Express-Oshkosh. I am so glad you choose to stay with us time and time again! I have read your comments and wanted to apologize about the issues that you stated during your stay.
Our hotel is a pet friendly hotel as most Holiday Inn brands are. We are listed as a pet friendly hotel on our hotel website (the section where there is a check mark by "pets" refers to us allowing pets at our location). We try to keep all pets on the first floor for easy access to the outdoors, but sometimes guests with pets will stay on the second floor depending on availability. After a guest has checked out of a room with a pet, our Housekeeping and Maintanence team go in and deep clean the room. The room is then ozonated for anything left over for a final cleanse. We do those procedures so guests with allergies such as yourself can have no worries in the room.
We have not had an issue with edge vaccuming in our rooms before and I thank you for your concern. We routinely edge vaccum all of our rooms in a timely fashion. Our Executive Housekeeper has looked into your comments in detail and has re-inspected the room that you stayed in and also the rest of the hotel rooms for signs of small debris. Also, all of our bedding is cleaned and refreshed daily.
The Front Desk is aware of our pet policy. I do apologize if you felt they were coming across in a negative way, but are happy to have pets in our hotel for our pet lover guests. We also do have a concern for the guest who may have an allergic reaction to pets who may want to stay at our hotel. Therefore, the front desk does take pride in our staff that our rooms are cleaned and prepared for incoming guests at anytime.
If you would like to discuss this further I would be hapy to speak with you at anytime. Our staff does hope that you will come back and join us again. We do appreciate your loyalty to our hotel and hope that you will join us again in the future.
Thank you,
Kevin Johnson
The entire staff and I have read your review on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
