We stayed at the Country Inn & Suites by Carlson-Milwaukee Airport on June 24 and 25 2011 while we were going to the Jimmy Buffet concert at Alpine Valley, about 40 minutes away. The hotel is nice, clean and the breakfast is very good. We were staying there with 4 other couples so we were wanting our rooms to all be next to each other, which we had been assured would happen several times by one of the managers. Alas, upon check in our rooms were on the same floor, but spread out from one end of the hall to the other. One of our group had reserved a suite with a couch through Hotels.com, so that we had at least one room where we could gather. When he got to his room there was no couch, only 2 straight back chairs. When he talked with the manager they told him they could locate him on another floor, but they couldn’t discount his room (since it wasn’t as advertised) because he used Hotels.com. They did offer to move him to a regular room, next to one of the others in our group, but while he was discussing that option with his wife they (the hotel) checked another guest (not in our group) into that adjoining room.
If it hadn’t been for the room fiscal of not having the room they promised, not putting us all together as promised and not giving an adjoining room away right from under us, everything else would have been fine. I guess bottom line is the hotel is ok; it’s just the staff that were the problem.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC