We got a Priceline deal on this property and ended up being quite pleased with the experience overall.
The staff was very nice, especially the young man at the front desk who recommended a good little restaurant in walking distance. We also noticed that he selected a room for us that was far away from other guests & was nice and private since the hotel was not very busy during our Sunday night stay.
The room was clean & pretty up to date. The beds were comfortable and pretty much everything in the room was in working order, including the nice, giant flat screen.
Our room wouldn't heat up when we got there. A nice guy came to fix it within a few minutes of our phone call & explained what the problem was. After that, we had no problems.
We ate breakfast in the restaurant in the morning & it was good with pleasant service.

In July I stayed at this hotel and had a very unpleasant experience. Aside from giving it a scathingly bad review here at Trip Advisor, I also wrote to Marriiott's corporate headquarters. The response I received came within a week of my letter being sent, and according to Chris, the manager at the time, Mr. Marriott had requested he handle this issue personally. (I didn't even know there WAS a Mr. Marriott?!?!) His letter was sincere and extremely apologetic. He said new training and standards had been implemented based on my complaint.

He also contacted Priceline ( with whom I'd booked the room) and insisted they refund the total cost of the room. My account was credited within the week. Of course, it would have been easier for me to give a bad review and leave it at that. But because Chris took so much time and care to address my concerns and reimburse me for my stay, I felt it was only right for me to update my previous review.

Sometimes it IS worth it to register a complaint, because the person who ends up with your letter in his hand may be someone who truly believes in exemplary customer service.

If you are planning a conference in Madison, consider going out a little from the main city and going to Middleton. Clean, friendly and very accomodating.

Great atrium hotel
Breakfast buffett extra but awesome and staff is very helpful

Love the property