From the moment we reached this hotel it should have been a warning sign. We called prior to confirm that we could check in early if we arrived before their scheduled 4 p.m. check in. We arrived at 11:45 only to be told to try back at 1 p.m. because the room wasn't ready, not a fun situation when your traveling with small children. We returned at 1 p.m. and were told once again the room wasn't ready, and to come back at 3. We returned at 3 p.m. and were told the room was not ready once again, at that time we were offered our wrist bands to MT. OLYMPUS, big deal! We've been driving since early morning and we're being offered the wrist bands on our 3rd attempt to check in, with no where to change. We returned at 4 p.m. finally being able to check in, we were put in the 300 building faceing an over flow parking lot for the Carousel Inn and Luna Inn, at least we were on the 2nd floor. When entering the room, it was o.k., nothing to write home about, the bathroom on the other hand had a tub that looked as though it had not been scrubbed in at least a month. The air conditioner worked well, though the little refridgerator had so much ice build up in and around the small freezer compartment it barely kept things cold, our cooler was colder. The TV didn't bring in that many channels, so be for warned. We had to call the office for a plunger because the toilet just wanted to overflow. I had to go down to the office daily for clean towels, wash cloths, hand soaps and toilet paper. I didn't realize staying at the Carousel Inn and Suites meant I was on a camping trip and had to supply my own. We left and came back one day and the beds were not made, the comforters just folded on the chair, blankets and top sheets thrown over the pillows. For the first two days their was no lifeguard on duty at the childrens pool, even though there is a sign on the gate stipulateing no lifeguard their were 2 their the following day. If you're looking for the ice machine be prepared to go out to the adult pool area as there are no ice machines in any of the hallways, though the 1st floors have indoor beverage machines. Every time I went down to the office there were guests compaining about one thing or another, one was complaining that they were only receiving 1 TV channel and that her patio door didn't lock, and traveling with small children you want that security and some type of visual entertainment for them. Upon check out guests are given a 10% coupon for their next reservation. How many poor trees have been wasted to print out these coupons for disatisfied customers? They do not offer coffee or donuts in the morning either even though you see compartments in their lobby for them at check in. also not to go unmention was the filthyness of the parking lot surrounding the property, it was riddled with litter, dirty diapers, etc. We contacted the sister property and are awaiting return calls from someone their as the manager at Carousel simply stated she'd talk to housekeeping. This manager has no consideration for the guests on the property, an unhappy customer of coarse means a non returning customer. Please be for warned and stay at your own risk!

The Carousel Inn is a great place to travel with children. We recently spent 4 days there with our 2 year old son. He loved the water park which was perfect for a child his age. There were several slides that he could go on as well as plenty of opportunity to splash in the pools! The pools were never crowded. The room was clean and had great air conditioning! The vintage feel was reminiscent of family. The location is great as it is accessible to all of the fun the Dells has to offer. The staff was pleasant. We plan on returning next year for more of the fun!

Spend your money elsewhere and save your children the street education. During our stay there were drugs being used outside and inside the hotel grounds , vulgar language and garabage (everything from broken bottles to food) littering the grounds. We contacted the front desk to be told that the manager was unavailabe and security would be informed. Although the staff were friendly they were uneffective due to lack of management intervention (management was never available and did not respond to concerns). To me its simple kick out the customers that are disrupting other guests if they do not comply with hotel guidelines. Or allow the staff to manage the situations. Again I would not recommend this establishment. Great value....not when considering the conditions of the grounds, presence of drugs and environment your exposing your children to.

OMG!!! This place is so bad that there is not a rating low enough to give it. In my family and my opinion this place should be condemned. I reserved two rooms for my family’s vacation, thinking that we would be getting decent rooms, NOT!! What we got was two rooms that smelled like old POOP, old must and mildewed!!! Once you opened the door the smell slapped you in the face so hard it almost knocked you out. It smelled so bad you had to hold your nose just to enter the rooms. And the carpet in the rooms was so dirty that we did not even want to walk on it. I went directly down to inform the manager on duty at the time. She said she checked the room and could not find a problem with the room. According to her it did not smell at all. One of them toilet was messed up; every time you flushed it the water would come up to the rim and then go down. When we called to complain about it, we were asked if we wanted a plunger, there was nothing they could do about that issue. What the hell is going on here? When I inquired about getting my money back and canceling the rooms for the rest of the weekend, I was told that there was nothing that could be done, we could leave if we wanted to, but my credit card would still be charged for the rooms. Mind you I paid $149.00 per night per room. We would have come out better staying the van for the weekend. I ended up spending more money buying Lysol and air freshener to spray in the rooms in order for use to stay.
I should have noticed something was wrong, when I went to use the washroom in the main lobby of the hotel and it was so smelly and was so dirty that I decided to wait until I got to my room. I told the lady at the front desk when I checked in that the bath room needed to be cleaned and her response to me was I had to tell someone in housekeeping. This should have been a wake up called, but I chalked it up to being, maybe she was tired.
There was nothing neither homey nor pleasant about staying in this hotel, a total waste of money!!!!
If you are reading this rating, PLEASE TAKE MY ADVICE AND FIND ANOTHER HOTEL!!!!