Being from Marietta, I've traveled there several times a year for the past 40 years, but June 2008 was my first experience at this facility, and after our most recent stay, it will be my last. In 2008 we reserved two non-smoking rooms (one with a dog). Our daughter's family stayed 2 nights, and we stayed 3. Upon check-in, the front desk had trouble finding our reservation. Then I was given quite a lecture about not smoking in our room or allowing our little dog in the room where our grandchildren were staying, reason being that they had to "thoroughly clean any room where a dog has been" (but do we really believe they actually do that?!!) Our very responsible 11-year-old granddaughter wanted to use the exercise room, but it was locked (to keep children out we were told). When they let her and her mother in, they felt like they were being watched to make sure they didn't break anything.
Just last week, we opted to stay there again since their rates were cheaper than those on the Ohio side of the river. However, with tax and a dog, we still paid $64.98 per night for a total of $167.00 (AARP rate) for two nights for a smoking room, and even though there were few other guests, we were given a room on the 2nd floor as far from the office as we could be. (I had an outfit that I would like to have pressed, but to get an ironing board, I would've had to drag one upstairs from the office.) I told the check-in clerk that the stairs were difficult for us and that we would just take a non-smoking room on the 1st floor, but he didn't seem to have one. At breakfast two days later, I was discussing my displeasure about the location of our room with another guest who had a serious breathing problem, and the breakfast room attendant took our conversation straight to the owner who called and offered to let us stay free that night for our inconvenience, but we already had reservations in Amish country, and, of course, he didn't extend that offer for another date. At check-out, I also asked about the credits on our bill for the long distance calls I had made to Marietta and was told that they gave free long distance to "regular guests." (For calls other than to Marietta which are actually local calls, I used a calling card.) I told the owner that we would be back on Sun. on our way to North Carolina, and he assured me that we would have a 1st floor room even if we used a coupon from one of the travel books. Well, upon check-in with a $44.98 coupon, I was told that "the coupon rooms" were only on the 2nd floor!! I balked and did get one on the 1st. I also made a 7 min. call to Lowell, Ohio, that I would have used my calling card for had I known that I was going to be charged $9.71 for it!! By now, I'm thinking that the owner just makes up the rules as he goes. When I told him this, he rudely said that maybe I should just stay somewhere else from now on......and I will. On Friday, I accidently left a freezer pack in the refrig, but, of course, no one had seen it when we returned on Sunday. Then, sadly, I left a pair of favorite gold earrings on the bathroom counter, and now those are gone, too. The beds were comfortable and the bathrooms clean, but having traveled extensively in my 65 years, I feel qualified to speak my mind about these incidents, and may I suggest that you book your reservations early and just pay a few more dollars to stay on the Ohio side of the river in Marietta!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
