We were looking for a quick trip close to home...we thought this would be a good choice. We booked a "premium" king room with a fireplace in the new part of the lodge by the spa. We decided to spend more money to get a better room to relax. When we arrived in the room..I was very suprised that this was the new section of the hotel. Everything seemed very beat up and outdated. The room was spacious...bathroom had a nice shower and bathtub. It was also nice to have a refrigerator. As we turned the lights on...we saw cookie crumbs ALL over the carpet. It was as if housekeeping hadn't even vacuumed once. I then pulled the comforter back to show hair all over the sheets. We went to the desk to let them know...and the desk clerk was apologetic...but it took 15 minutes to get us another room(i didn't want to wait for them to clean this room). The desk clerk did fix it, but I was suprised that there was no manager present to aplogize. They gave us another room down the hall..but it was a handicapped accessible room...so there was no bathtub. We then had a late lunch in the glassworks grill...which was ok. My husband had a burger and fries, and the fries were cold. So that meant either the fries were not cooked to order, or the order had been under the heat lamp too long. The breakfast was ok...it was nice to have a fresh waffle. The other items in the chaffing dishes had been there for a while, so they didn't look too appetizing. The next day we ate dinner the the glassworks grille again...and was disgusted by the bartenders. Both ladies were chomping on gum behind the bar..with their mouths wide open. They also were handling food...as they were chomping on gum. (spit on food isn't very sanitary). I did see some manager presence, but it seemed like they were more interested in pleasing the large group that was there for a conference. Maybe I had high expectations...but when we spent over $550.00...I expected more. We will not be returning to this location. I have worked at hotels in the past...and would have at least done something for a guest that had checked into a room that wasn't clean.
- Oglebay Resort
- Wilson Hotel At Oglebay
- Oglebay Resort Wheeling
- Wilson Oglebay Lodge
- Wilson Oglebay Lodge Wheeling
- Wilson Oglebay Resort
- Wilson Lodge
- Oglebay Wheeling
- Oglebay Hotel
