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Wingate by Wyndham Charleston – reviews, photos

2.5 of 5
402 Second Avenue, South Charleston, WV 25303
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Wingate by Wyndham Charleston
4.0 of 5 stars 61 Reviews
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61 reviews from our community

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Date Rating
1 review
“Top Notch Stay!!”
5 of 5 stars Reviewed 7 January 2012

Every year going from MO to NC we make this a place to stay. It is located in the heart of it all. Always a warn and welcome feeling staying here. The cont' breakfast is exceptional, haven't seen to many hotels better. As a traveler all the time, this is a must stop if you plan on staying in Charleston. Great stay as always and extremely pleasent staff always willing to help.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rmost_78 about Wingate by Wyndham Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateCharlestonMGR, AdminStaff at Wingate by Wyndham Charleston, responded to this review
28 March 2012
Thanks for taking the time to write a review! We love to hear when our guests recommend us as the place to stay. We are so glad you make our hotel your place to stop every year and we look forward to your future stays!
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South Charleston, West Virginia
Senior Contributor
40 reviews 40 reviews
Reviews in 12 cities Reviews in 12 cities
42 helpful votes 42 helpful votes
“Awesome Stay !!!!”
5 of 5 stars Reviewed 3 January 2012

I am wheelchair bound the property has been nothing but TOPS in Service, Housekeeping, and being Handicap Ready. The doors wide enough, roll-in Showers and plenty of room between Furniture. Front Desk and Housekeepers are the Best I have had in 30 Years on road.

Room Tip: Suites Look Great
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by Marc S for South Charleston
Ask Marc S about Wingate by Wyndham Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateCharlestonMGR, Admin Staff at Wingate by Wyndham Charleston, responded to this review
5 January 2012
We're so pleased that you had such a great stay! We strive for excellence and our staff works very hard and we are glad you received such great service from them during your stay. We hope to see you again soon and wish you great travels!
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wilmington, NC
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Bad location and Unhelpful Staff”
2 of 5 stars Reviewed 21 November 2011

Even though the hotel wasn't nearly full, we were assigned a room right next to the Guest Laundry. Worse, It turned out that we were positioned directly over the Hotel Laundry, too, finding out only when we experienced noise and vibration so horrible that we thought was a military helicopter was landing on top of us. When we called the Front Desk in alarm, they denied knowing what the disturbance was. But when we insisted, a staff member came to our floor "to explore" and told us it was the Hotel Laundry right below. This wasn't midday, either, but dinnertime when most guests who were going to be staying were probably in their rooms. To our pleas, we were promised they would do no more laundry that evening, and they were true to their word. But it put us on edge the entire time. Another bad aspect to this otherwise beautifully-appointed hotel with indoor pool/whirlpool is its location with virtually nowhere to eat nearby. (It's also across from a Middle School--is there no zoning in this area??) The Desk Clerk told us our only choice for dinner was a Mexican restaurant down the road; when we said we didn't want to eat Mexican, she told us we'd have to drive 15" to a mall for a chain restaurant meal. We tried to instead to get snacks at the 7-11 down the road, but found it dirty and questionable, with all kinds of threatening (drugged?) youths hanging out front. We explored the confusing roads on our own, which led us to a nearby Hardees where we had hamburgers. These things definitely spoiled our entire stay. The effect could have been greatly mitigated had the Desk Clerk put us in a better room location in the first place and then told us the entire choice of restaurants in the area. What, did they think we were shmucks?

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask charlesthebarles about Wingate by Wyndham Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateCharlestonMGR, AdminStaff at Wingate by Wyndham Charleston, responded to this review
27 December 2011
We are terribly sorry that your stay was not the pleasant experience we try to bring to all our guests. We are sorry that the Laundry machines disturbed you and will do our best to correct this problem. I personally regret that the staff did not inform you about all the great local dining that is available in the area – the previously mentioned Hardee’s and Los Agaves restaurants. There are also a number of other local dining places, like Happy Days Café , Taste of Asia, and Main Tin just minutes from the Wingate. We will take these matters up with the staff to make sure they are well informed of all the many dining choices nearby and that they are more helpful to our guests. We hope that you will give us the chance to show you a greatly improved customer experience in the future.
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Blue Bell, Pennsylvania
Top Contributor
70 reviews 70 reviews
Reviews in 52 cities Reviews in 52 cities
100 helpful votes 100 helpful votes
“Clean, consistent and up-to-date”
4 of 5 stars Reviewed 11 November 2011

Recently renovated rooms have the bedding, and modern furniture of your upscale boutique hotel, including glass artwork and open lobby concept available in the newer hotels. Wingate Inn employees are some of the most friendly around, and this Wingate is no exception. The location on Interstate is easy for travelers to just jump of the highway for a night. A whirlpool is available at the site, as well as full business center and meeting rooms. The only drawback was on the 6th floor I did have some water pressure issues the first day, and the soundproofing between rooms was minimal. But the comforts of the room, friendly service and great breakfast were a pleasure.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mcclungp about Wingate by Wyndham Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateCharlestonMGR, AdminStaff at Wingate by Wyndham Charleston, responded to this review
27 December 2011
Thank you for the great review! We appreciate the compliments and are glad you liked the new look and lobby concept. We are sorry the water pressure was low for your first day and are glad that you enjoyed the service and our hot daily breakfast.
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Greensboro, North Carolina
Top Contributor
56 reviews 56 reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
“Awesome Property to stay at”
5 of 5 stars Reviewed 10 October 2011

I stayed here for 90 days back in 2010 while doing some work in town. I was not using Trip Advisor then so I did not post about my experience. Now that I am posting, these folks deserve honorable mention.

My stay was very impressive. Even though they were under remodeling at the time, everything was done to make sure I was not disturbed.

They have a weekly social at a sister property next door that is fun, the front desk people were always glad to see you and the housekeeping staff was very good at making the place sparkle each day.

The drive from downtown is nothing and the morning traffic a minor distraction for those of us used to larger cities.

You can not go wrong staying here, not for the money or the location.

Enjoy

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve C about Wingate by Wyndham Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WingateCharlestonMGR, Admin Staff at Wingate by Wyndham Charleston, responded to this review
27 December 2011
Thank you for the review. It is always nice to hear from guests that have stayed with us for an extended period of time. We are pleased to hear that our service and attention to your needs was to your satisfaction dn are extremely pleased that our renovations did not disturb you (We tried hard!). We truly look forward to your stays in the future and greatly appreciate your review!
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Additional Information about Wingate by Wyndham Charleston

  • Wingate South Charleston
  • Wingate Hotel Charleston
Address: 402 Second Avenue, South Charleston, WV 25303
Price range (per night):* INR5,937 - 9,298

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