Even though the hotel wasn't nearly full, we were assigned a room right next to the Guest Laundry. Worse, It turned out that we were positioned directly over the Hotel Laundry, too, finding out only when we experienced noise and vibration so horrible that we thought was a military helicopter was landing on top of us. When we called the Front Desk in alarm, they denied knowing what the disturbance was. But when we insisted, a staff member came to our floor "to explore" and told us it was the Hotel Laundry right below. This wasn't midday, either, but dinnertime when most guests who were going to be staying were probably in their rooms. To our pleas, we were promised they would do no more laundry that evening, and they were true to their word. But it put us on edge the entire time. Another bad aspect to this otherwise beautifully-appointed hotel with indoor pool/whirlpool is its location with virtually nowhere to eat nearby. (It's also across from a Middle School--is there no zoning in this area??) The Desk Clerk told us our only choice for dinner was a Mexican restaurant down the road; when we said we didn't want to eat Mexican, she told us we'd have to drive 15" to a mall for a chain restaurant meal. We tried to instead to get snacks at the 7-11 down the road, but found it dirty and questionable, with all kinds of threatening (drugged?) youths hanging out front. We explored the confusing roads on our own, which led us to a nearby Hardees where we had hamburgers. These things definitely spoiled our entire stay. The effect could have been greatly mitigated had the Desk Clerk put us in a better room location in the first place and then told us the entire choice of restaurants in the area. What, did they think we were shmucks?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 December 2011
We are terribly sorry that your stay was not the pleasant experience we try to bring to all our guests. We are sorry that the Laundry machines disturbed you and will do our best to correct this problem. I personally regret that the staff did not inform you about all the great local dining that is available in the area – the previously mentioned Hardee’s and Los Agaves restaurants. There are also a number of other local dining places, like Happy Days Café , Taste of Asia, and Main Tin just minutes from the Wingate. We will take these matters up with the staff to make sure they are well informed of all the many dining choices nearby and that they are more helpful to our guests. We hope that you will give us the chance to show you a greatly improved customer experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC