Charleston West Virginia is half way between our house and my daughter’s in Virginia. We were watching the three grand kids for a couple of weeks and were meeting her half way to return them home. This location seemed great until were tried to find it, off the beaten path. The two rooms were on the main floor off the lobby. They were neat but not really clean. My wife saw a few bugs, not bed bugs. The kids wanted to go swimming, which was off the lobby. It was not in the best of shapes and as night came the overhead lights did not work. I asked the front desk about them but nothing was done. It was for one night but that is all we would have stayed. The rate I paid was what I would have paid for a lot better place. Next time we will find someplace else.

Elevator and squeaky air conditioner kept us up all night. Maybe it's an OK hotel, but demand a room away from the elevator shaft.

We were breaking up a long drive from Virginia Beach and I had researched the area and saw that it was nice. After accidently booking the wrong night at the Hampton Inn, we were desperate for a room at 11:30pm. We were relieved they had a room ... it's in a great area and looked very modern and clean. We got to the room and I immediately noticed the floor hadn't been swept, but with weary kids (&
parents) I decided to overlook it. While my husband was downstairs getting sheets for the pull out couch (no sheets in the room) I checked out the bathroom...a beautiful bathroom, except there was a half used shampoo bottle and soap in the shower and the floor obviously hadn't been swept. I called down to the front desk and she immediately came up and cleaned it herself. She even cleaned the jacuzzi. She was very apologetic. We finally got into bed and I couldn't stand it...the bed had been neatly made but I flipped the light on and checked the bed...sure enough I stopped counting "little hairs" at about 10 and yelled at my husband to get out of the bed. I went downstairs to get new sheets while he took them off the bed. She was apologetic again and offered to change the bed, but I told her the kids were already asleep and I would do it myself. She said she would get me a discount. I was glad to hear that, but I was so upset because if I had been at a Hampton, it would have been free because of their 100% satisfaction guarantee!! I certainly wasn't satisfied. We slept well considering and the breakfast was decent. They did give us a meager discount which was appreciated. Overall, I think the hotel is nice. It seems a housekeeper thought no one would notice if they neatly made the bed and wiped off the bathroom counter!! Glad it was at the end of my trip not the beginning. Moral of story...check everything before you get too comfortable. Even the nicest hotels can have a lazy staff person from time to time.

I stayed here this week with my 3 kids. I was hesitant because of some of the reviews on here, but I called and they assured me that they did not have bed bugs. The girl said someone had falsely those reviews. My husband frequently stays at Holiday Inns, so we decided to take the chance. I checked the room very thoroughly and saw nothing. The room was very clean, no smell or mold, and the bathroom was clean. The staff was nice upon check in and very helpful when we needed extra towels and blankets. The breakfast bar was well stocked and kept up with as well. We would definitely stay here again. Our only complaint was that there was too much chlorine in the hot tub causing it to be cloudy and sting your eyes. The pool was fine though.