Last week, Aug. 12-14, my husband and I stayed at the Vantage Inn in room 105 at Snowshoe. The reason for our trip was the IBO World Championship. When I called to make reservations, I had the pleasures of speaking with very kind people.
However, the stay at the Vantage Inn was nothing like what we expected. As a matter of fact, we have stayed at Snowshoe several times with friends and family, as well as church groups to ski but never stayed at the Vantage Inn-only at the Snowshoe lodge, The Inn and Silver Creek .
First, while making reservations, I asked several questions about the unit we would be renting. I was lead to believe that the Vantage Inn had a large and small jacuzzi for the renters at the hotel. Upon seeing the jacuzzis, I saw that neither could be used, they were both green. I do realize that it was a bit chilly, however, if the hotel was not going to make them accessible, it should be made aware to the people calling and reserving a room, shouldn't it? This is just the beginning and very minor compared to the rest of the stay.
My husband and I arrived at our room, only to find that the bed duvet' cover was dirty with dried bodily fluids that I don't care to mention. I pulled the top cover off, to find the sheets with long black hairs-the same hairs that was behind the bathroom door. I called the front desk to get new bed clothes and was told that a duvet cover couldn't be located and was assured that we would have one by morning (but we were not as much as offered another cover until then-Thank goodness I found a blanket in the closet).
Next, we noticed that it was quite humid and hot in the room. We adjusted the thermostat for the air conditioner and got no result. Since we were having bad luck thus far, we tried the fireplace to make sure it worked, in the event that we might need it. It didn't work either. Again, we called the front desk. Shortly, someone from maintenance called and said they were on the way to check the fireplace. A gentleman arrived and looked at our fireplace and told us that these type of fireplaces had a lot of trouble staying on. He pulled the front off the fireplace, showed my husband how to reset a switch, at the same time saying, "You want to be careful now, this can and will shock you if you're not careful..." (Now, that's a re-assuring thought, isn't it?)
Evening came and we decided to go out to eat with 2 other couples that were staying in the same complex. (We tried to call them to confirm dinner plans, only to find that their phone didn't work and never was fixed throughout their stay.) Soon after trying to call them, I got into the shower and saw that there was mold ALL over the inside of the shower curtain. I don't live like this at home, nevertheless, in a room that was nearly $100/night to stay in... (This isn't sanitary at all!) I was speechless and angry at this point. This stay was quickly becoming an huge aggravation... My husband began getting ready and his watch band came fell off his arm because he lost the pin to the band. We knelt down on the floor to look for the pin beside the bed to find a nice pile of toe nail clippings beside the bed!!! GROSS, the floor hadn't been swept!
That night after dinner, I was going to read with the bed-side lamp on my sideof the bed but it didn't work. I had my husband trade sides with me-his side didn't work either! Giving up on that, I decided to try to get some sleep. We opened our window in hopes of cooling down, only to find that there were SEVERAL A/C units right outside our window roaring so loudly that we couldn't sleep, so we closed the window and the window opener fell off in my hand. At this point, I had to laugh at, what was becoming a joke. The next morning, we called the front desk to see what could be wrong with the air and was surprisingly, asked by a person at the front desk, "And what do you expect me to do about it?". I am sure this response was triggered by the many calls we made BUT, we were very frustrated as well. Air was something that we definitely wanted and had requested when making our reservations. Maintenance was sent to look at the A/C unit and they informed us that it was "froze up" and they would try to do something. The air did get fixed the 2nd day of our stay.
On this 2nd day, the IBO shoot was postponed then canceled due to the fog. Needless to say, it was cold and damp. We returned to our room and still had no duvet cover. This time, my husband called the front desk, apologizing for the constant calling but, we believed it to be necessary... This time, my husband started listing the things we had been dealing with; the bed cover and sheets, shower curtain, the fire place, the A/C, the light bulbs and the dirty floors. At this point, I was getting ready to go out to eat with my husband and friends. While in the shower this 2nd evening, I was hit in the back with something while washing my hair. I looked in the bottom of the tub to find plaster pieces floating that had fallen from the ceiling! The upstairs room's bathroom was leaking into our ceiling, making the plaster fall into our tub! Was this someone's bath water, commode water or sink water soaking our ceiling, falling on me?
Shortly after this call, 3 people showed up, the room was actually cleaned and things that could be taken care of were. Soon after they left, we received a call from a gentleman named Jamie that said we would be credited the first night's stay and asked if we wanted to move to another room. It being so late and us having our stuff where we wanted it in the room and the now clean room, this move wouldn't have been worth another trouble.
The morning that we were due to depart, my husband stepped out of the shower and backed into the heated towel rack. Don't get me wrong, this is a great amenity, but, this rack was so hot that it immediately stuck to his skin, pulled off skin on his side, the size of a quarter and burned a place about 4-5 inches long and 1-2 inches wide. It was bad enough that he had to report to the Shaver's Center where this was reported and recorded. I don't think the heated racks should get that hot, especially when they haven't been on long. This is sure to leave a scar.
Aside from all this, the dining was GREAT and the shoppe workers were great and helpful, as always.
I hope, next time, the stay will be more enjoyable instead of such a constant hassle and frustration.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
