My wife and I had made a reservation for 2 nights (Fri nt & Sat nt) for a 1 bedroom cabin. I had been told there was only 1 cabin available for both nights and I had even enquired about the horseback riding on Sat and Sun. So I made the reservation. We checked in late Friday and quickly started noticing things were not as expected. Some of the lights did not work, the heating/AC system did not work, there were cigarette burn holes in the couch, and some of the outter window panes had been shattered. We had just 1 space heater to heat the entire place.
We spent the first morning hiking up the mountain. When we got to the top we could also see our cabin and there were 3 cars in the driveway. When we got back to our cabin, the entire place had been emptied, all of our belongings were gone! We drove to the office and were told that we had missed the 11am checkout and our stuff had been moved to storage in another building. When I mentioned our reservation was for 2 nights I was rudely told I was wrong and that I must be mistaken. A woman spoke up and said she had been the one that talked to me on the phone and took my reservation (a lie since a guy took my info) and that I had only mentioned staying 1 night.
We were offered another "better" cabin for the same rate for the 2nd night, but upon inspection it was in far worse shape. We gathered our things, checked out, and left without getting any sort of apology. The staff yelled at us in the restuarant in front of other customers and told us the mix-up was our fault.
Also, the log book they use to right down our name and CC info for the reservation was laying open in the office (which is in the middle of a restuarant) for all to see. Within 48 hours I had fraudulent charges on my credit card. Coincidence? You decide.
- Yokums Vacationland Seneca Rocks
