Don't believe the horrible reviews. This place is a wonderful Comfort Inn and looks exactly like the pictures on the website. Check-in was slightly slow but soon we were up to our 3rd floor room. Room had fridge, microwave and coffee maker. Armoire for hanging clothes, chair with ottoman and desk. The king sized bed was very comfortable and there were about 6 pillows on it. The room was clean, the bathroom was clean and the cleaning staff fixed it up nicely while we were gone for the day. The free breakfast had a great selection including juices, milk, biscuits & gravy, sausage and egg patties, cereals, oatmeal, muffins and pastries, waffle maker, bagels and breads..
Parking is right out front. The pool is outdoors and didn't appear to be open anymore this season.
We were in the area for rafting and found this to be one of the closest hotels to the outfitters. There is a Quality Inn about 2 miles up the road and a Holiday hotel (not Holiday Inn) down the road the other way. Our GPS first sent us to the Quality Inn because it is a former Comfort Inn. To get to this hotel turn on Appalachian Dr. off US19. You can see it from US19 but it's set back a bit.
There are restaurants and grocery stores and gas stations nearby. If you want a large selection of chain restaurants (Applebee's, Logan's, etc) you have to go to Beckley-about 20 minutes south.

There isn't much to choose from as far a lodging in Oak Hill. I'd say that New River Comfort Inn is the best of the lot.

The first night there was a strong smell of someone cooking Indian food. Cleanliness is not a priority for the housekeeping staff. There were cigarette burns on the comforter and the floor in the bathroom was not cleaned very well at all. They are also skimpy with towels. Someone needs to inspect the room after housekeeping is done.

The front desk person was nice and friendly.
Kudos also to the breakfast hostess. She was a gem.

With only three hotels in the immediate area of the activities, this is the best equipped with microwave and frig. However, this hotel is the noisiest place we have ever stayed, the walls and floors must be just up to code? Staff will help if asked but are not very friendly. Cleaning staff needs to be much better, some days they just skip your room, others they remove towels without replacing, and very noisey. You just never know until you return for the day and open the door. We suggest a third floor room to help with the noise. And there goes another door slamming! Would recommend with discloser of these bad points..with not much else in the area.

We stayed here two nights. The room was so small we had to get an additional room for the second night. We have two teenagers and the four of us barely fit. There was no place to put either suitcase and the bathroom had zero counter space. We had a non-smoking room but half the floor was smoking rooms and the corridor stunk. It didn't help that the maids were smoking also. On the plus side, the beds were comfortable.