this hotel advertised an indoor pool and hot tub (jacuzzi) . I called hotel directly a few days before I booked in December and double checked that they had these amenities I was told that they did . When I arrived I found that the hot tub had been broken since august , then I was told that the pool was kept at 75 degrees , this of course made the pool unusable as it was to cold to swim in . another surprise that awaited me was the use of a large gaurd dog in the front lobby , we arrived at 3:30pm to check in and the dog greeted us barking , it was behind the counter and barked constantly for several mins while the clerk told us 'don't worry he doesn't bite - not very reassuring. we were told that the dog wondered the halls after it 'got late' and if we were going to be out late we would need to be buzzed in and out , we were not told what time 'late' was or how to go about being buzzed in and out . we were there to visit our grandchildern over christmas needless to say we didn't have the best time with all the restictions . as for the room the beds were old and so hard and worn out that we couldn't get any decent sleep and the heater didn't have a woking thermastat, we were constantly having to get up and turn the heat on and off to try to stay even a little comfortable . the heat lamp in the bathroom was diabled and the smoke detecter was hanging from the ceiling by a wire . we would have left and found another room if we could have afforded to do so but this one was prepaid thru hotels.com so we couldn't get our money back , a very bad experience all around the things that were good about the hotel was that it was clean and the Wi-Fi worked .I will not use hotels.com again as I can't trust there site to have accurate information . or any recourse when something this awful happens .
- Amerihost Inn Mineral Wells
