I recently spent two night at the Hampton Inn Martinsburg, WV while attending a business conference.

The stay would have been perfect, if not for a front desk clerk with a poor attitude.

I had made my reservation over the phone with the hotel manager, but there was a mix up, and only the second night of my stay got booked, instead of both nights.

I arrived at 8:00pm after driving 6 hours in nasty conditions, only to be told I had no reservation, and they were booked solid. The clerk may no attempt to offer me any assistance in finding an alternative place to stay. I insisted on speaking to the hotel manager, who worked things out for me. Event he next day, after we figured out what happened, the clerk had a less than pleasant attitude and acted very put out by the bother of the incident.

Over-looking that one staff member, the hotel was very nice. It was conveniently located to many other businesses, as well as the venue where my conference was. The breakfast in the morning was surprisingly good, and of course the beds were VERY comfortable.

This Hampton Inn was a layover on a longer trip, so we did not avail ourselves of many of the perks. I missed the pool of the larger facilities, and our room was quite small compared to other Hamptons. However, the breakfasts were typical, the beds were comfortable, and our needs were met.

The front desk person, however, was very disagreeable, not just to me but to several of the patrons. One guest even commented that she had never been treated so badly! He really was not helpful

I have to comment on the huge number of fast food restaurants located nearby. If that is what you desire, you have plenty to pick from! The mall is also closeby. We decided, however, to drive into the adjoining town to see if there were any different restaurants. The main street had construction, so we almost got lost trying to navigate the area. I don't recommend going there on a dark night if you are a stranger!

I still recommend most Hampton Inns, but this one is slightly below standard.

well we stayed at this hotel for a 3day conference so we didn't expect that much ... but every thing came out to be satisfying ... our first room had a little bathroom smell so we asked for another one and they changed it .some rooms have micro wave and fridge . everything was clean and room service kept it that way daily .. there are vending machines ice makers and laundry in the floors ... staff were very friendly and helpful ... breakfast basic but remember you're not there for vacation they even had grab'n go breakfast packs if u r in a hurry..i read some travelers had problem with the WiFi but it was OK to me and it is free ! location is awesome right next to the highway and plenty of restaurants are around you . room price was a bit high for this type of hotel for 120$ i have stayed in much better hotels around the world !

The hotel is clean and nice. The staff is polite and efficient. The rooms are clean and housekeeping is performed in an efficient and caring way (a shirt I left in a sofa was folded by the housekeeper). Sadly, the internet connection is free but slllloooowwww.... capped at less than 0.5 megs, which makes this hotel unsuitable for business travel. I have stayed in other properties bith here in Martinsburg and Sheperdstown, and the reason why I this hampton iss was because I expected a better internet service. For me and my colleagues, this is a deal breaker.
The rooms are noisy and you will hear the tv from your neighbor even at a moderate volume. The air conditioning/ heater is very noisy, and they turn on an extractor during "shower peak times" -morning and night- that sounds like a power tool! That said, if you don't care about a subpar internet connectivity, the hotel is nice, and has good value for what you are paying.