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Red Roof Inn Charleston West - Hurricane – reviews, photos

500 Putnam Village Dr, Hurricane, WV 25526
Hotel amenities
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Ranked #2 of 4 hotels in Hurricane
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    2
    7
    2
    5
    2
Date Rating
Oahu, Hawaii
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great price but at what cost?”
2 of 5 stars Reviewed 22 November 2011 via mobile

I stayed at this hotel with my daughter while visiting family in the area. We chose them because of the great price. Boy was that a mistake. The room was dirty, moldy, damp and unsafe. There seemed to be 'residents' of the hotel that sat on the lanais to drink in the evenings. They ogled and were inappropriate to me and my daughter. Never felt so unsafe. And I am sure there are health concerns in the rooms. Avoid!

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask HawaiiAgain2010 about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
2 December 2011
Thank you for your review and I'm sorry you had a bad experience with us back in August. We have addressed the cleanliness issues in this room and the housekeepers that previously worked in this section are no longer with us. I'm also sorry if other guests were inappropriate with you and your daughter. We are a very busy hotel and do get some construction workers that stay for a longer period of time working on projects. However, they are normally very respectful towards other guests. My staff is very adept at addressing issues with guests when we are aware of the issue. We most definitely will not tolerate behavior that makes other guests feel unsafe. We want to provide a clean comfortable room with great service in a safe environment.

Thank you again for your feedback.

Jon Campbell, General Manager
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Oceanside, California
1 review
“BED BUGS !”
2 of 5 stars Reviewed 15 November 2011 via mobile

I was bitten all over from bed bugs and searched the mattress and even found 2 bed bugs ,and this is even after they put new mattresses in the rooms

  • Stayed November 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wvabum about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
29 November 2011
I'm very sorry that you had a bad experience and that you found a bed bug in the room. This is a huge problem in the hotel industry and we are doing everything possible to eliminate it. The room was treated after you left and further inspections show no evidence of any further activity. We will continue to treat all of our rooms for all types of pest activity. We will continue to strive to provide every guest with a clean, comfortable room with great service at an affordable price.

Thanks for your review and I hope we will see you again.

Jon Campbell, General Manager.
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Bowling Green, Kentucky
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed 4 November 2011

We travel a lot and found this Red Roof to be a good value and clean (underscored). It was near the Interstate, but we never heard any traffic noise. There were nice places to eat within walking distance. We would stop here again.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FrequentTraveler696 about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
8 November 2011
Thank you for your review. We do our best to provide a clean comfortable room with friendly service. i'm glad you enjoyed your stay and I hope to see you again soon.

Thanks again for your business.

Jon Campbell
General Manager
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medicwizz
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Red Roof Inn”
4 of 5 stars Reviewed 23 September 2011

I recently went to Hurricane WV for Business purposes. I wanted to stay in a cheaper hotel for the night previous to my meetings as the company was paying for the rest of the week. This room was very clean , however it was very outdated! The bed was so hard that my back bothered me for the rest of the week. but you only get what you pay for and the price was right at $55.00 a night.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by medicwizz for Hurricane
Ask medicwizz about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
29 September 2011
Thank you for your review. I'm very sorry that the mattress was too hard for you. We are planning on replacing our mattresses and updating the rooms in the near future,, so hopefully you will try us again soon and enjoy the experience more. i do agree that the rooms are very clean and my staff does work very hard at this. Thanks again fo your review and I hope to see you again soon.

Jon Campbell
GM, Red Roof Inn, Hurricane
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Piqua, Ohio
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Just OK”
3 of 5 stars Reviewed 24 July 2011

We checked in at 11 pm the other night. We were exhausted from driving and ready to sleep. The desk attendant was very kind although it seems he was a little confused and not up to date of promotions, discounts, etc. I have an Entertainment book which offers 15% off and he at first told me he could not offer this because they did not "do E Book discounts". I'm glad I had the book with me to show him that they were right in the book, and I had used the discount twice before. After this was resolved, all went great. Until we entered the room. It wasn't the cleanest Redroof I have ever stayed in. No bugs that I noticed, just lots of dust. The worst part was that the air in the room was not really on, just the fan. The humidity in the room made in unbearable. The carpet was soaking wet and the toilet paper just ripped when trying to pull it out. The sheets were miserable. It took a few hours until we were able to fall asleep (when the humidity issues corrected from the ac). If the ac had been on...... the night would have been halfway decent. We fell asleep at approx. 2-3 am. which made driving the next day kind of tough.

Room Tip: If you are staying in summer and pre-booking.... ask that they turn the air on!
See more room tips
  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask santhony6 about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
2 August 2011
Thank you for your review. I will discuss these issues with my staff so that we can get better. I don't know what happened with the air conditioning. Normally, we leave the air on to avoid this type of problem and I'm sorry that this happened in your case. I will also discuss the dust issue with my staff to make sure that we provide clean comfortable rooms to our guests. I do appreciate your business and hopefully next time you stay we will get it all right.
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Additional Information about Red Roof Inn Charleston West - Hurricane

  • Red Roof Inn Hurricane
  • Hurricane Red Roof Inn
Address: 500 Putnam Village Dr, Hurricane, WV 25526
Price range (per night):* INR2,731 - 3,232

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Red Roof Inn Charleston West - Hurricane
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