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Red Roof Inn Charleston West - Hurricane – reviews, photos

500 Putnam Village Dr, Hurricane, WV 25526
Hotel amenities
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Red Roof Inn Charleston West - Hurricane
Ranked #2 of 4 hotels in Hurricane
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    2
    7
    2
    5
    2
Date Rating
Piqua, Ohio
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Just OK”
3 of 5 stars Reviewed 24 July 2011

We checked in at 11 pm the other night. We were exhausted from driving and ready to sleep. The desk attendant was very kind although it seems he was a little confused and not up to date of promotions, discounts, etc. I have an Entertainment book which offers 15% off and he at first told me he could not offer this because they did not "do E Book discounts". I'm glad I had the book with me to show him that they were right in the book, and I had used the discount twice before. After this was resolved, all went great. Until we entered the room. It wasn't the cleanest Redroof I have ever stayed in. No bugs that I noticed, just lots of dust. The worst part was that the air in the room was not really on, just the fan. The humidity in the room made in unbearable. The carpet was soaking wet and the toilet paper just ripped when trying to pull it out. The sheets were miserable. It took a few hours until we were able to fall asleep (when the humidity issues corrected from the ac). If the ac had been on...... the night would have been halfway decent. We fell asleep at approx. 2-3 am. which made driving the next day kind of tough.

Room Tip: If you are staying in summer and pre-booking.... ask that they turn the air on!
See more room tips
  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask santhony6 about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedRoofManager, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
2 August 2011
Thank you for your review. I will discuss these issues with my staff so that we can get better. I don't know what happened with the air conditioning. Normally, we leave the air on to avoid this type of problem and I'm sorry that this happened in your case. I will also discuss the dust issue with my staff to make sure that we provide clean comfortable rooms to our guests. I do appreciate your business and hopefully next time you stay we will get it all right.
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Raleigh, North Carolina
1 review
“Good Value for the Money”
4 of 5 stars Reviewed 20 July 2011

I take frequent trips to WV to visit an ailing family member. I no longer have the option of staying in the family home, so I needed to find a motel that was clean, provided free Wi-FI, and ample room to work. We decided to try this Red Roof Inn, and we were happy with our decision. It met all the criteria above, our room was cleaned and linens refreshed daily, and the bed was comfortable. If you are looking for a scenic location, this is not it, but if you just want a clean room with most amenities, you should give Red Roof a try. We definitely would go back.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dogmom1947 about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Campbell, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
21 July 2011
Thank you for your review. I appreciate your kind words and am glad that we have been able to take care of you while you visit your family. Hopefully, we can be part of your extended family while you are here. Thank you for your business and I will pass on your comments to my staff. We look forward to seeing you on your next visit.
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Eau Claire, Wisconsin
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“adequate”
3 of 5 stars Reviewed 15 July 2011

Long day and hotel hunting, we were giving this hotel to try...we took the last 2 non-smoking rooms and were grateful to finally crash and get much needed sleep. Rooms were ok and accommodating for the price. A MAIN issue was checking in. The 'young gal' was/or must have a bad day or just plainly didn't like working there...she was VERY unfriendly, not helpful, and on the rude side. She felt one person in our party was giving her a hard time, only to get alittle more infor on the hotel and area restraunts. She certainly did not represent your company at all. It was later in the evening - 9:00pm, and she 'said' it was a full house - - didn't know if she was there by herself (?) - could understand somewhat, but not a good representation at all. The 'gals' in the morning as I checked out - seemed to have heard these comments before as they just 'smiled' not saying much - which is good company policy.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ddwess about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Campbell, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
21 July 2011
Thank you for your review. I will most definitely talk to my staff about being more friendly and helpful. This is certainly not acceptable. We do appreciate your business and hope that we will see you again in the future. Thanks again for your review.
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Lyons GA
1 review
“Friendly Staff / Great Service”
4 of 5 stars Reviewed 4 December 2010

We always stay at this Red Roof location when we visit my husband's family. The staff is always friendly and efficient and the rooms are always clean. On this visit we were very pleased to find out that they were now equipped with WiFi. It is conveniently located to the interstate and several restaurants - also as an added bonus nearby shopping!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask robertsgail about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Campbell, General Manager at Red Roof Inn Charleston West - Hurricane, responded to this review
8 December 2010
Thank you for your kind words. I will pass them on to my staff. Being an older property, my staff has to work extra hard to keep the rooms up and it is nice to see that you noticed. Thanks again.
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Nelsonville, Ohio
1 review
“what a disaster!”
1 of 5 stars Reviewed 7 August 2010

The staff at this hotel were friendly, BUT, the room itself was so dirty. My young child found a half filled pop bottle right under the foot of the bed. The maid didn't sweep during our two night stay. She did not clean our sink, our bathtub was gross and even our bed looked pretty messy. And even the televison was yucky. It had terrible sound and for the price we paid, we felt jipped. It felt like no one cared about your stay. I was actually afraid of the sheets after it looked so bad. How did I know the maid even changed them before we came. I had booked one more night but after two nights of yuck, I had it. I wasn't spending another night ever here again.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask rachriling about Red Roof Inn Charleston West - Hurricane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Red Roof Inn Charleston West - Hurricane

  • Red Roof Inn Hurricane
  • Hurricane Red Roof Inn
Address: 500 Putnam Village Dr, Hurricane, WV 25526
Price range (per night):* INR2,731 - 3,232

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Red Roof Inn Charleston West - Hurricane
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