As a parent of a son at nearby Marshall University, we have needed a place to stay on numerous occasions over the last few years. This hotel was relatively new when we found it, and really liked it. This last trip changed our mind however. The room was clean, as always, but we value the free breakfast that most provide now, and like the ability to eat a decent meat quickly. The buffet our last visit had no fruit, no yogurt, only high carbohydrate items. The worst part about this whole problem was that nobody cared about it. The desk clerk said she was new, and because there was a high school tournament in town, maybe the kids ate all of them. Worse yet, a survey complete, post stay, and an e-mail directly to ownership were unanswered. That's our last stay here. If management doesn't care about guests, that's the first problem.
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