I stayed at the Pullman Plaza for business... not by choice. The hotel itself has its good points, but it just has a general bad feel about it that makes me feel not comfortable. As others have pointed out, it is very run-down and in need of repairs. Cracks in the lobby ceiling, stains everywhere, shabby carpet. The desk staff does the minimum to help you out. I wouldn't characterize them as unfriendly, more so just not very eager to make your stay as pleasant as possible. The hotel does offer free shuttle service, which is nice, but they wouldn't even take us to a restaurant that was less than 3 miles away, and gave us the number for a cab company. And the drivers were not very organized... the night before checkout, we notified them we had a 6:30am flight to catch and we were assured by the driver on duty that he would be in the lobby at 5:15am to take us to the airport. When 5:35am rolled around, we asked the staff member at the desk how much longer it would be. Thankfully, he flagged a maintenance worker (?!) to take us to the airport in the second shuttle van. We actually just barely checked in with less than 30 minutes before our flight and I almost wasn't allowed to take my scheduled flight due to TSA regulations (which I would not have broken if the shuttle driver was there on time)!! I am at least glad the guy at the desk and the maintenance worker went out of their way to help us out.

The complimentary breakfast is nothing special, but at least it's there. There are apples, scrambled eggs and yogurt every day; those are the only really healthy options. Everything else is bacon, sausage, muffins, biscuits, gravy, and sugary cereal. It wasn't too bad, but not much of a healthy variety. The "service" (if you can even call it that) is ridiculously bad... on more than one occasion myself and/or a colleague would ask for a glass water, and then never see the waitress again. But yet she still somehow managed to remind us that her tip wasn't included. That's too bad lady, but most people who get tips actually WORK for them. The maintenance guy that drove me to the airport at 6am got more money from me than she did.

As for other amenities, the pool was never open (although the weather was terrible all week, so that could be why). There is internet access in the lobby, but you can't print anything if you are checking in for a flight, printing a map, etc. The bar at Bobby Pruett's Steakhouse is decent, the staff there is leaps and bounds above the breakfast staff and we had a good time there. I guess the hotel is in a good location, close to Pullman Square, although being from a bigger city, I'm not sure if there was anything else that I could have even been close to in order to determine how good the location really is. The Marshall University campus is pretty close, and there are some good restaurants in the area.

As for the rooms, there is wireless internet, which they advertise in the lobby as not being something you can connect to (although I did actually manage to connect to it once) but otherwise you have to use an ethernet cord (defeats the point of a laptop...!). I found a pubic hair in the shower when I unpacked my toiletries in the bathroom (definitely not mine, as I hadn't showered yet!) so that is gross. They provide Bath & Bodyworks products though, which I loved. The lighting in the bathroom, as well as the general room area, is pretty bad and creates odd shadowing in bad places, making it difficult to apply makeup. The rooms were a decent size. The tv channel selection was fine for a hotel, although if I pulled the rotating platform out of the dresser, the wires came loose and picture became fuzzy. You can't use the 1-foot-wide balconies (there's nothing to see anyway though) because they are bolted shut, and as others have pointed out, the in-wall AC unit is scary loud (although it does drown out the background noise, so I didn't mind!). The room just had an overall dingy, dark feel that didn't sit well with me. The beds and pillows were also way too hard for my taste, although I still got an ok night's sleep every night.

The bottom line is that if it had been my own money to spend, I would have looked for something that is at least a step up from the Pullman Plaza. Looking around the area, I'm guessing there must be even worse places to stay, I shudder to think what they might be like.

I've traveled to Huntington for business 3 times in the last 5 years and stayed at the Pullman Plaza all 3 times (not my choice - paid for by the training). This hotel is in desperate need of a remodel. The cleanliness is fine, but the wear and tear definitely shows. The fitness center is a complete joke and you walk through a hallway with a hole in the ceiling to get there - this hasn't been repaired in the last 5 years at least. The most recent experience has made me never want to come back. Had to change rooms 3 times in 2 days. 1st night room had no heat. Changed into a room with a heater, but discovered bedbugs in my bed the morning after sleeping in it!!! Really freaked out by that. Moved to another room - apparently bedbug free, but can't wait to get home so I can decontaminate my belongings!!!

Dated and terribly worn around the edges. Badly needed update! Great location and nice employees. Carpet is tragicly filthy & housekeepers a bit slack. Stray hairs on toliet & vanity, trash under furniture. They profess to have a fitness room - equipment must've come from a yard sale. Stay elsewhere.

I stayed at the Pullman Plaza for two nights during April. I flew into Huntington via San Francisco to visit my best friend who is in grad school at Marshall University. This hotel is really clean and well kept, and has all the amenities and services to accomodate a traveler like myself. (ex. restaurant/bar/pool/alcohol/Wi Fi :) Aside from all that, the only minor complaint I have is that when I came into the hotel to check in, the lady behind the desk did not approach or acknowledge me nor did she even say hello or welcome! As a fellow front desk agent based in the Bay Area, greeting a guest is a conventional requirement and is highly emphasized in our trade. This needs to be incorporated in the conduct of front desk staff at any hotel, especially the Pullman Plaza which is the nicest hotel to stay at in Huntington. I waited till she got off the phone and I approached her with a smile and asked to be checked in. She then still told me to wait and finally checked me in. Still no smile! Its all good though, personally I was not offended by this, just thought I should point it out. A little work on etiquette and this hotel would be on par with some of the great 5 star hotels here in San Francisco. Bottom line, great hotel! if you dont mind dealing with the old world grumpy front desk staff haha.