I stayed at this hotel four days a week for four months while attending training for work. This is the BEST hotel in which I have EVER stayed. Not just in West Virginia, but anywhere. The staff is always wonderful! The front desk always asks about a wakeup call when I arrive. They always ask how everything is every time I pass the front desk; they are more than willing to help any way they can! I never had any problem with noise, and in the morning, the house keeping staff make sure you have left the room before they come knocking. I was never disturbed by any of the staff. Everyone in the hotel, including the manager, Michael, is a pleasure to deal with and honestly tried to do anything to accommodate my needs.
The rooms are clean, and spacious, extra blankets in the chest by the flat screen TV. The AC will run you out of the room if that is what you want. I never had any issue with the internet, and they have a business center by the lobby with computers, copier, and fax machine for guest use. The location of the hotel is wonderful. There are all kinds of restaurants Everything from Wendy’s to Red Lobster, Panera Bread, a sub shop, and many many more) within view of the parking lot. The Quaker steak and lube is practically in the parking lot, and they have happy hour every evening. If you are not interested in that, chuckie cheese is literally a few steps away from the hotel, as is toys r us.
Wednesday night, from 530-7 is the manager's reception, during which the hotels offers complementary beverages (several different wines, and yingling on tap) to your heart’s desire, and have free food at the same time. It is nice to talk to fellow travelers, and they never let your cup go empty.
The breakfast buffet is always well stocked, and the staff works their butts off to make sure there is anything you might want. They always have some type of egg (different types of omelets, or scrambled) and a meat offering. They offer oatmeal, wonderfully addictive cinnamon rolls, a waffle machine, fruit, different breads, cereals, OJ, and apple juice. I cannot say what they have on the weekends, as I always stayed Sunday evening- Thursday.
The pool, whirlpool, and fitness equipment are always clean and available. I have never seen anyone else in any of them, though this might be different on the weekends. There are plenty of huge towels, by the pool, and in the room.
Last but not least, every evening there are free freshly baked cookies, and a snack (usually stuff for peanut butter and jelly sandwiches) Several different types of hot tea and hot coffee available 24/7.
The last week I stayed there, I received an invitation to fill out a survey for the hotel. I did so, stating the only problem I have ever had at the hotel was that that week the soda machine that offers free soda 24/7 in the lobby was out of order. It was not really a huge problem, but I like the large cups they leave out. The manager left a hand written card for me with several pieces of candy, and a plastic Hampton Inn cup in my room on my next stay. He also went out of his way to speak to me the next time he saw me and apologize personally the machine was out, and explained why.
All of this stuff is great, but the real reason I love this hotel is the BED!! The bed and pillows at this hotel is unforgettable. Every morning I had to force myself out of the bed.

I have stayed in the hotel 4-5 times. It is clean and the staff are helpful. This hotel is located 4-5 miles from downtown Charleston, so people should be aware of that in case they need to be downtown, or, don't have a car. If you insist on a smoke-free room there have been times when I had to go elsewhere because they only had smoking rooms left. I left a message for the manager to complain and suggest they go smoke free, but never received a return call.

The rooms are spacious and clean. Lobby is clean and modern. The pool and hot tub are modern and clean. Staff was friendly. Breakfast was plentiful and fresh. All and all just a nice hotel and a great place to stay.

I strayed here for 2 days while working in South Charleston. Nice Hotel. Has a decent gym with eliptical machines. Free soda fountain was nice. Location is near lots of restaurant choices and you can walk to Panera.. Hotel/rooms were quiet. I didnt have any noise issues.