I live in Niagara Falls, Canada and this is the Halfway mark when I travel to North Carolina a few time a year. I just enjoyed my 4th stay there this past Monday, and once again it did not disappoint. The staff there are very welcoming and accommodation, especially David. I have dealt with him both times on this trip and he was very helpful each time. Jocelyn started the check in process with me and she was fantastic as well. Excellent first impressions were made. The rooms were great, the beds extremely comfortable. I am sure that I will be staying there again soon. Thank you for making a long trip very convenient and enjoyable.

Stayed here when I just couldn't make it the couple of hours to get to Pittsburgh. We were on our way back from New Orleans and were just looking for a place to put our weary heads. Great staff and very clean. Nice stay and inexpensive.

My husband & I stayed here to celebrate our 15th Anniversay, we stayed in Rm. 128 which was a room w/ a jacuzzi in it and it was FABULOUS!!!!!!!!!!!!!!!! The room was everything you would expect in a "home away from home", clean, clean, clean!!! The restaurant was wonderful and we capped off the night with drinks in the lounge and the gentleman tending the bar was second to none!! very personable man and chatted up a storm with us, made us feel very welcome!!! The public restrooms right outside the lounge were immaculate!!! We will stay again and we always tell our out of town friends to book this hotel!!

Stayed in this hotel along with several other boys basketball teams from all over the country for an NCAA live showcase held through University of West Va. While the hotel was satisfactory in terms of location, comfort and cleanliness the customer service left much to be desired. I understand that the hotel was fully booked for the period of the tournament, with that in mind it would have been more then expected that the staff would have had more then one person on duty for check-in. Check-in took over 45 min. However the biggest problem occured when several teams had their uniforms locked in the laundry room overnight. The room was opened with hotel room keys...when the locked malfunctioned we were told that the hotel did not have a 24hr maintenance person (quite frankly unheard of) the only thing they could do for us was try calling maintenance but they did not answer. When asked to speak to manager on duty (sign and lit. in hotel room said there was a manager on duty 24hr) we were told that she was home sleeping. Asked if a lock smith could be called and was told "these locks were specially made for this hotel no lock smith could open them" Interesting since every hotel in the world uses these type of electronic locks and all locksmiths can open them. The lack of concern, managment and poor customer relations demonstrated at this hotel is something I have not seen in traveling to any other state or country.