Stayed in this hotel along with several other boys basketball teams from all over the country for an NCAA live showcase held through University of West Va. While the hotel was satisfactory in terms of location, comfort and cleanliness the customer service left much to be desired. I understand that the hotel was fully booked for the period of the tournament, with that in mind it would have been more then expected that the staff would have had more then one person on duty for check-in. Check-in took over 45 min. However the biggest problem occured when several teams had their uniforms locked in the laundry room overnight. The room was opened with hotel room keys...when the locked malfunctioned we were told that the hotel did not have a 24hr maintenance person (quite frankly unheard of) the only thing they could do for us was try calling maintenance but they did not answer. When asked to speak to manager on duty (sign and lit. in hotel room said there was a manager on duty 24hr) we were told that she was home sleeping. Asked if a lock smith could be called and was told "these locks were specially made for this hotel no lock smith could open them" Interesting since every hotel in the world uses these type of electronic locks and all locksmiths can open them. The lack of concern, managment and poor customer relations demonstrated at this hotel is something I have not seen in traveling to any other state or country.

I was passing through Bridgeport and needed a place to crash for the night and the Best Western was there. The room was beyond what I was expecting and extremely quiet (concidering it is located off the interstate and a class reunion was being held during my stay). I'd stay here again for sure.

The overall appeal of this hotel is good, however there is some remodeling happening that made the review go down, otherwise would have been a four. The rooms are very clean, and well appointed, and the bed is extremely comfortable. However, the state of the hallways, stairwells and parking lot leaves something to be desired. The halls and stairwells were very dirty, had missing ceiling panels, and a random tub was sitting in the hallway. Great location for travelers along I-79. Would recommend staying here regardless!

Was traveling alone and a little apprehensive and the staff was so friendly and helpful. They stopped by often to check on me while eating and anytime they saw me throught my stay. Would definitely stay again.