We booked a stay at the Inn on Fairfax for our anniversary. When we arrived at the Inn another couple let us in as the front door was locked and the innkeeper (Nancy) was nowhere to be found. There was much confusion as this couple told us the inn keeper left them a note telling them to go to the hotel approx. two blocks away ( I guess it is owned by the same people) to get their key and that they were alone in the inn and could choose any room they wanted. They were also told that they could eat the hotel breaksfast instead of having breakfast at the Inn in the morning. We then went to the hotel thinking that a key must be there for us as well. The staff at the hotel was very rude and told us there was nothing for us and that Nancy was boating for the day and couldn't be reached. We tried to then book a room in the hotel (having no where to stay after driving 2.5 hours) and they said they were fully booked.

So we went back to the Inn hoping the couple was still there and would let us in. Luckily they were or we would have had to drive home right then. They let us in and we just helped ourselves to a room. We really had no choice. We did not see Nancy until we were leaving. She apologized for the error and then proceeded to charge us full price for the room and no service of any kind.

While the Inn itself was very nice (the ONLY reason I am giving it 2 stars) the service was awful and nearly ruined our anniversary weekend. When you stay at a B&B I think most people go expecting a level of personal service. They certainly do not expect to be locked out, forgotten and told to walk two blocks to have hotel breakfast in the morning.

You take your chances booking this inn, you could end up stranded and ignored like us!

This historical property, which is owned by a couple who does renovation and interior design, has been beautifully renovated. The room and bath were a delight. The inn is located a block from downtown. an easy stroll to shop and dine. Breakfasts were wonderful. Nancy is a delightful hostess and a wonderful cook. We look forward to returning.

The only downside to the this inn is its proximity to the fire station which insists on sounding a siren whenever they get a call to respond. We understand that the town is trying to address this issue. While we did wake up a couple of nights, we were able to drift back to sleep. Considering the smallness of the town, I imagine that the siren can be heard anywhere one would stay.

We enjoyed two dinners at Panorama at the Peak restaurant which is 3 miles from town. Best salmon we have ever eaten. Enjoyed a soak in the baths at the national park bathhouse in the middle of town. Also enjoyed a spa treatment at Atasia. And be sure to visit Lion's Lair for great cards and gifts. Berkeley Springs is a funky little mountain town with fun things to do and interesting people to see.