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Berkeley Springs Cottage Rentals – reviews, photos

45 Fairfax Street, Berkeley Springs, WV 25411
Hotel amenities
Berkeley Springs Cottage Rentals
Berkeley Springs Cottage Rentals
Berkeley Springs Cottage Rentals
Berkeley Springs Cottage Rentals
Berkeley Springs Cottage Rentals
Berkeley Springs Cottage Rentals
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
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Date Rating
Gaithersburg, Maryland
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Very satisfied.”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

We rented "Sweet Dreaming on Sleepy Creek" over Thanksgiving weekend and could not have been happier. The cottage was spotless when we arrived and is extremely well laid-out with plenty of room for a small family. The wifi and DirecTV were a plus and worked fine for us. My only worry was that one of my kids would spill something on the white sofas! The decor is clean and uncluttered, with plenty of room in the kitchen to cook and hang out. Another plus compared to beach rentals we've had was that linens and towels were all provided. I liked the website and the rental office staff was friendly and helpful. I had been trying to book a property using VRBO and this was much easier, one stop shopping.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Mis-representation!”
1 of 5 stars Reviewed 26 November 2011
3
people found this review helpful

We chose a cottage with a jacuzzi for our wedding get-away. They showed the jacuzzi on the website. Got to the cottage and there was a printed, laminated sign on the tub that said it was not in service and only a soaking tub! We asked to stay in one that had a functioning jacuzzi and they wanted us to pay an $80 fee to have our cabin cleaned. We told them that we would not be staying the second nite. We left, got married, and went home. Two weeks later we got credit card bill and they had charged us for second nite! We are disputing it. AND they were extremely rude and unprofessional (especially the guy who did not come out front but was dictating the outcome from behind wall) they pretended not to know that the jacuzzi did not work and then pulled up the site and showed us in small print at the end of the amenities, that it was only a soaking tub! If that was the extent of it, THEN GET RID OF THE PICTURE! Sad, because they have lots of good places...wonder if the owners of the cottages know how nasty the office staff is!

Room Tip: Don't use Berkeley Springs Cottage Rentals because they were unfriendly and un-accommadating.
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  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobbi Clem, Manager at Berkeley Springs Cottage Rentals, responded to this review
16 December 2011
Misrepresentation:

We sincerely tried to come to an agreeable solution for this guest. We offered another cabin that had the amenities that the guests wanted for a modest upgrade and called back to offer a late check out for free. The guest did not understand the listed amenities and came in after late the next morning after their first night’s stay. It was explained that we could have found a better solution if they were not happy right away after checking in. We checked the website and found no errors in what the cabin did or did not offer. Another point is that maintenance mistakenly went to the property to check a roof repair. During his roof check, the contractor found the guests had a large dog in the property. The guests did not report they had a pet, which we charge a modest fee of $25 for the entire stay. When politely asked about the pet, the guests informed us they were leaving and would make sure everyone knew their story. There are two sides to every story. We honestly strive to ensure customer satisfaction and have successfully completed over 20,000 reservations.
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2 helpful votes 2 helpful votes
“Non-Thanksgiving Escape!!!”
1 of 5 stars Reviewed 17 November 2011
2
people found this review helpful

We had planned a nice Thanksgiving getaway weekend with our friends in this West Virginia area. We were all excited about the upcoming trip that was only about 11 days away. I then received a call telling me our rental house was no longer available for reasons out of their control, and offered another rental.

Now it seemed like they were going to help us out with this unbelievable ordeal, no Thanksgiving rental with only 11 days notice. Trying to find a place with this little notice is next to impossible on a holiday week. The alternate place they provided to us at full did not even come close to meeting our needs. I asked them to negotiate a better price due to the sacrifices we were going to have to make, and got no compassion and was rudely told that they can not do anything for me. For some reason they believe that we should still pay full price even though we were now going to have a couple in an open loft sleeping on a sleeper sofa, and be cooking our turkey in a half sized oven.

In the end we received our deposit back, but had no place to stay for Thanksgivings day. I feel that Berkeley Springs Cottage Rentals really dropped the ball, and definitely fell way short of reasonable customer service. I can only hope that any of the people I dealt with at Berkeley Springs Cottage Rentals do not end up having the same crappy situation happen to them. KARMA!!!

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bobbi Clem, Manager at Berkeley Springs Cottage Rentals, responded to this review
16 December 2011
Thanksgiving Non-Escape:

We sincerely regret that these guests were not able to enjoy a Thanksgiving holiday away from home. We will take a negative Trip Advisor review any day rather than worry about the health and safety of a guest and their family. Without getting too much into the specific circumstances we regrettably had to shut a cabin down for maintenance and an agreeable solution could not be met. We strive to ensure maintenance is being performed at all of the properties and the cabin in question has been repaired properly. As far as karma goes in the guest comments, I hope that someone would be willing to do the right thing for me and my family even though it is a difficult decision and may cost business.
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Kensington, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent retreat”
4 of 5 stars Reviewed 2 November 2011

My wife and I have been renting different properties from Berkeley Springs Cottage Rentals for over ten years. We can bring our dogs and we have a great time escaping to the quiet of the mountains. The cabins offer a wide range of amenties and you can be in town or out in the woods. The town itself offers many nice restorative outlets and the people are friendly.

The staff at BSCR are very helpfull and the check-in and check-out is easy. With a wide variety of cabins, there's something for every budget. And you can't put a price on the view of the Milky Way.

Room Tip: Check the website for amenities you want in your cabin.
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  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wes s about Berkeley Springs Cottage Rentals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
“retreat from DC”
5 of 5 stars Reviewed 27 October 2011

We've rented from Berkeley Springs Cottage Rentals twice now, one weekend a few years ago in town in a home up on the hillside, and just this past weekend at a three-bedroom cottage in the Coolfont (woods) neighborhood. If you want back-to-nature wooded serenity while being able to drive into town in 10 minutes for great food, spas, and touristy shops, the Coolfont neighborhood is the way to go! BSCR rents quite a few homes in the neighborhood. The woods were amazingly serene with lots of moss covered rocks, deep fallen leaf cover, real quiet, and loads of stars at night. We rented "Sunnyside," and while the home wasn't fancy, it was extremely clean and really comfortable. We and the kids immediately felt at home. The fireplace was great and the kitchen had everything we needed. All-in-all a great stay.

Additionally, we forgot a much-loved Wall-e robot in the cabin, and when we called about it they took care to find it and express-ship it to us. (That service was a life-saver.)

Room Tip: If you narrow Berkley Springs Cottage Rental's website search by date you're renting and num...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dan S about Berkeley Springs Cottage Rentals
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