We chose a cottage with a jacuzzi for our wedding get-away. They showed the jacuzzi on the website. Got to the cottage and there was a printed, laminated sign on the tub that said it was not in service and only a soaking tub! We asked to stay in one that had a functioning jacuzzi and they wanted us to pay an $80 fee to have our cabin cleaned. We told them that we would not be staying the second nite. We left, got married, and went home. Two weeks later we got credit card bill and they had charged us for second nite! We are disputing it. AND they were extremely rude and unprofessional (especially the guy who did not come out front but was dictating the outcome from behind wall) they pretended not to know that the jacuzzi did not work and then pulled up the site and showed us in small print at the end of the amenities, that it was only a soaking tub! If that was the extent of it, THEN GET RID OF THE PICTURE! Sad, because they have lots of good places...wonder if the owners of the cottages know how nasty the office staff is!

We had planned a nice Thanksgiving getaway weekend with our friends in this West Virginia area. We were all excited about the upcoming trip that was only about 11 days away. I then received a call telling me our rental house was no longer available for reasons out of their control, and offered another rental.

Now it seemed like they were going to help us out with this unbelievable ordeal, no Thanksgiving rental with only 11 days notice. Trying to find a place with this little notice is next to impossible on a holiday week. The alternate place they provided to us at full did not even come close to meeting our needs. I asked them to negotiate a better price due to the sacrifices we were going to have to make, and got no compassion and was rudely told that they can not do anything for me. For some reason they believe that we should still pay full price even though we were now going to have a couple in an open loft sleeping on a sleeper sofa, and be cooking our turkey in a half sized oven.

In the end we received our deposit back, but had no place to stay for Thanksgivings day. I feel that Berkeley Springs Cottage Rentals really dropped the ball, and definitely fell way short of reasonable customer service. I can only hope that any of the people I dealt with at Berkeley Springs Cottage Rentals do not end up having the same crappy situation happen to them. KARMA!!!

My wife and I have been renting different properties from Berkeley Springs Cottage Rentals for over ten years. We can bring our dogs and we have a great time escaping to the quiet of the mountains. The cabins offer a wide range of amenties and you can be in town or out in the woods. The town itself offers many nice restorative outlets and the people are friendly.

The staff at BSCR are very helpfull and the check-in and check-out is easy. With a wide variety of cabins, there's something for every budget. And you can't put a price on the view of the Milky Way.

We've rented from Berkeley Springs Cottage Rentals twice now, one weekend a few years ago in town in a home up on the hillside, and just this past weekend at a three-bedroom cottage in the Coolfont (woods) neighborhood. If you want back-to-nature wooded serenity while being able to drive into town in 10 minutes for great food, spas, and touristy shops, the Coolfont neighborhood is the way to go! BSCR rents quite a few homes in the neighborhood. The woods were amazingly serene with lots of moss covered rocks, deep fallen leaf cover, real quiet, and loads of stars at night. We rented "Sunnyside," and while the home wasn't fancy, it was extremely clean and really comfortable. We and the kids immediately felt at home. The fireplace was great and the kitchen had everything we needed. All-in-all a great stay.

Additionally, we forgot a much-loved Wall-e robot in the cabin, and when we called about it they took care to find it and express-ship it to us. (That service was a life-saver.)