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Microtel Inn & Suites Beckley East – reviews, photos

2.0 of 5
1001 South Eisenhower Drive, Beckley, WV 25801
Hotel amenities
Microtel Inn & Suites Beckley East
Microtel Inn & Suites Beckley East
Microtel Inn & Suites Beckley East
Microtel Inn & Suites Beckley East
Microtel Inn & Suites Beckley East
Microtel Inn & Suites Beckley East
Ranked #14 of 16 hotels in Beckley
3.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    16
    4
    3
    6
    12
Date Rating
rochester
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Bed bugs, no soap and elevator problems”
1 of 5 stars Reviewed 30 October 2011
3
people found this review helpful

Stayed overnight Oct. 28, 2011. My room had not one bar of soap! Others in my bus trip had lotions on the bathroom tray. . . not me. After going to breakfast in the morning, upon returning to my room I saw a bug on my bed. Carefully put in a paper cup and Googled pictures of bed bugs. Yes! it was a bed bug. Hotel receptionist identified it as a bed bug, also. Her identification was immediate letting me assume she had seen these at this motel before. Was this room not to be rented since there was no soap and lotions but the hotel went ahead and rented it? Nothing done by hotel management to pay for my trouble of getting rid of the bugs. I threw my night gown out at the hotel. Elevator did not work properly. Doors closed, pushed floor button, no movement, doors open to same floor and alarm sounds. Where certificate should have been was a piece of paper stating to ask desk to see certification. Workers away from desk a lot.

  • Stayed October 2011, travelled with friends
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask js815 about Microtel Inn & Suites Beckley East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy Kveton, Director of Operations at Microtel Inn & Suites Beckley East, responded to this review
14 February 2012
I would like to apologize for your expierence here at our Microtel Inn and Suites in October and to apologize for the time it took to respond. I can assure you we have taken all meassures to eliminate the problem you encountered. We take great pride in our hotel and would appreciate the opportunity to prove to you this was not the norm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Simple, cheap, clean, comfortable”
4 of 5 stars Reviewed 30 August 2011

A good jumping off point for our white water rafting trip, the room was better than what we were expecting for the price. Small, but roomy enough for our needs, very clean. The breakfast was bare bones (i.e. the only fruit was oranges, the only cereal was corn flakes) but sufficient. Didn't get a chance to use the pool. The internet was fast, we didn't use the TV. Easy to get to, right off the highway.

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dsdc about Microtel Inn & Suites Beckley East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
“Run to any other Motel!!”
1 of 5 stars Reviewed 26 August 2011
1
person found this review helpful

It was late and looking for a place just for the night but I would have been better off sleeping in my car. The pillow cases had not been changed since, well I don't know when but they were so old you could literally see through them. Called front desk to get clean cases but they just dropped them off so we changed them ourselves. The floor was so dirty we could not take off our shoes. Then came the bathroom, the tub had a huge crack in it and it was filthy. Take my advice and go somewhere else!!!!

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Fran G about Microtel Inn & Suites Beckley East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy Kveton, Director of Operations at Microtel Inn & Suites Beckley East, responded to this review
14 February 2012
With all do respect to your review, I would like to make totaly sure you are reviewing the right property as we are only 4 years old and have no "cracked tubs". There are two Microtel's in the Beckley area, one being on Exit 44 on I-77, and us on Exit 124, I-64. I assure you this is not the way we run our hotel and we take great pride in exceeding the guest expectations. Please let us know if you were actually a guest at our property or if this review was made by mistake. If this was actually our property, we need to find our cracked tub and make this right with you. Thank you for your time and we wish you safe travels.

Randy Kveton, CHO
Director of Operations
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1 review
2 helpful votes 2 helpful votes
“1st time at any Microtel...Never again!”
2 of 5 stars Reviewed 22 August 2011
2
people found this review helpful

ADVICE: ALWAYS check the room before you move in! For a new hotel, this one had some cleaning problems...after in we noticed a BIG grease spot on the carpet and also on the bedspread(echhh). So, we took the bedspread and covered the floorspot. Next morning come shower-time, we realized the shower curtain was gone! Took our showers anyway despite left over "hair" from previous humanity...The floor got soaked but I was nice and wiped the floor dry but you should have seen the stomach churning grunge wiped up in the process! Also, the toilet leaked all night so closed the door and turned on the fan. Upon checkout I told them that the agreed upon price when I phone reserved was $70 WITH tax out-the-door and she added another round of tax to it making it $78. BEWARE that these people do not keep there WORD! YOU HAVE BEEN WARNED! Breakfast was understandably minimal so go to the restaurant next door if you like a big breakfast.
NOW...it's a shame as the MICRO part concept is fine...it was a small space but adequate
for my wife and I. BUT...the management and business- side is underhanded. Read the fine print at this Micro! The comments at the other Micro in Beckley were very bad but this one seemed to have potential being newer. WRONG! FINALLY...the EXPEDIA price on this room was only $62.50 (w/tax!) but again if you book this way MAKE SURE YOU CHECK THE ROOM FIRST!!!!! YOU CAN ALWAYS GET ANOTHER ROOM(322 SUCKED BAD)
I HOPE THEY CAN CHANGE. OTHERWISE THEY ARE CHARGING HAMPTON AND
COMFORT INN PRICES! DOMINUS VOBISCUM...you have been warned...

Room Tip: Please check your room before moving in!!
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  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask J V about Microtel Inn & Suites Beckley East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Holy Bed Bugs, Batman!!!”
1 of 5 stars Reviewed 21 August 2011
2
people found this review helpful

Upon arrival, I spent about 5 minutes (luggage-in-hand) waiting for the front desk clerk to find the time to check me in. Also, the phone was ringing (she didn't deal with that either), so I had to listen to a ringing phone the entire time. When she finally did come out from the office area, she felt it more important to answer the phone than deal with the person standing right in front of her...me. I waited another 7 minutes while she provided the caller with room rate and availability information, and then took their reservation.

After about 15 minutes, I finally get my room key. Upon entry into my room, I found it to be vaguely reminiscent of my college dormitory...tight and bright lights. The bed and linens were tolerable, but only barely. I get up the next morning, hop in the shower, and come out to find a creepy-crawley meandering his way across a pillow. I think to myself "there's no way that could be a bed bug." So I promptly Googled. Indeed, it WAS a bed bug. I immediately call the front desk (same clerk as last night). She didn't seem too concerned. I asked if someone could come up to the room to verify. Housekeeping came up and also did not seem too concerned about the verified bed bug.

I decided I should probably notify other hotel guests. I stood in the lobby and told all passing guests of my plight and warned they should probably check their own luggage. The hotel offered me no compensation for my hotel-nightmare and eventually asked me to leave if I was "gonna keep telling everybody." I assured her I, absolutely, WAS going to tell everyone. I called and reported to the health department.

Room Tip: Stay at the Hampton Inn
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  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask LAM1977 about Microtel Inn & Suites Beckley East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy Kveton, Director of Operations at Microtel Inn & Suites Beckley East, responded to this review
6 March 2012
Please allow me to apologize for your experience while staying at our hotel. I can assure you all measures have been taken so this issue does not repeat itself. I have also taken your comments and used them as a training tool for our staff to better address if this presents itself again. We do contract a monthly exterminating company and can assure you we DO NOT have a bed bug problem. We invite you to try us again and allow us to prove we are the BEST and cleanest hotel in Beckley.
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Additional Information about Microtel Inn & Suites Beckley East

  • Microtel Beckley
  • Beckley Microtel
  • Microtel Hotel Beckley East
Address: 1001 South Eisenhower Drive, Beckley, WV 25801
Price range (per night):* INR3,734 - 8,527

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