Cut to the chase...Went to Beckley to visit the Mine, chose the Comfort Inn over all others in Beckley. Turned out to be a hugh mistake. We were located on the second floor next to the stairs, sounds convenient huh? Then around 11:45 the band started checking in...until 1am. No one considered the guests who were already checked in and sleeping. I called the front desk clerk to express me dissatisfaction and he told me if I thought he understood it was loud in the lobby to and he needed to get off of the phone to get them checked in. They knocked on out door, ran, yelled, talking, laughing up and down the hallways all night. There was no offer to move us, he refused to refund our money so we could stay elsewhere, stating we already messed up the room and they would have to pay the maids to clean it. The remedy to make us happy was to give us $20 when we checked out. Thanks for the insult! What a poor GM this facility has, she has never called to apologize for the entire nights inconvenience we had.
- Beckley Comfort Inn
