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M Hotel – reviews, photos

2.0 of 5
1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
Hotel amenities
M Hotel
M Hotel
M Hotel
M Hotel
M Hotel
M Hotel
Ranked #10 of 10 hotels in Richland
2.0 of 5 stars 29 Reviews
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29 reviews from our community

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Date Rating
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
“M Hotel”
3 of 5 stars Reviewed 24 October 2011
2
people found this review helpful

I've stayed in this hotel a few times when it was the Clarion, and it was great. However, this past visit at the M Hotel was a little different. Upon checking in, the two front desk staff, although very nice, didn't seem very familiar with the check-in process, or the location of the rooms, elevators, or stairs. Also, the whole downstairs area had a very strong chlorine smell. It was almost overwhelming, and very humid. My room was clean, but the window was very dirty. I had a view of the park, but I couldn't enjoy it because of the grime and dirt.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Judy M about M Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Convenient Hotel”
3 of 5 stars Reviewed 13 September 2011

This hotel was in a useful location and had all the needed facilities. The front desk was efficient and helpful but the housekeeping department could have prepared the room better. This hotel has seen better days and the price was higher than it should be for the condition. The name outside the hotel was "M", not Clarion. But overall it provided what was needed for us and I could stay there again.

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask TangierJohn about M Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renton, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Do not stay until a remodel/Overpriced/not worthwhile/ check out noise”
2 of 5 stars Reviewed 6 September 2011

I highly recommend not staying here-as an employee said they are changing management again-until there is a remodel. The heating/air conditioning system was very poor and we had to fiddle with it continually. The internet is spotty, slow and difficult to connect . The TV is an old one. The mattress is poor and old and hurt our backs. There were spots on the old sheets. There was NO TV channel guide, no restaurant menu, and no guide to the hotel amenities. The bathroom has no space for your things. There needs to a shelf. The water handle was difficult to manuever. There was a tiny bottle of shampoo and conditioner and neither were replaced.The entire hotel is dank from the pool..and the indoor pool is the only jewel. However, the pool area has a dark and foreboding ambience. Now, the coup de grace was the fact they booked us directly above a meeting/dance and the loud thumping bass and drums continued until 11:00AM. We did complain and they said they would move us, but my husband was ill and didn't want to. I told the manager that NO ONE SHOULD OF BOOKED US THERE KNOWING THIS. In fact anywhere in the pool area would have been awful. The evening staff, as I said, did offer to move us but displayed an unsympatheticand unprofessional attitude and offered no other compensation. A free drink for my one nerve would have been nice. The manager will give us a discount if we come back but due to the plethora of other problems we will never come back. It should be priced very low due to the horrid problems and age of the building.I wouldn't even try to eat there...it was unclear if the restaurant was even open to the public.

Room Tip: If you have to stay here, get an exterior room as far from the conference rooms as possible.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mujer910 about M Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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1 of 5 stars Reviewed 1 July 2011
1
person found this review helpful

Don't make the mistake we did and stay at this hotel. Over priced. We travel a lot for baseball and we have never paid this much for a room even in Southern California. If you are not going to clean up the place charge accordingly. Dirty, loud A/C that maybe works. Shower Hot or Cold no in between. Breakfast area hadn't been cleaned with some good hot water to cut through the grease in a long time but the A/C worked there FREEZING.

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask cbaseball about M Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake stevens
1 review
1 helpful vote 1 helpful vote
“We would not stay there again.”
1 of 5 stars Reviewed 29 June 2011
1
person found this review helpful

We stayed here for a softball tournament 6/24-6/26/11 & were disappointed.

The floor was soaked by the airconditioner possible a leak. There was a spider web with spider eggs above the sliding glass door & spiders in the tub & spider web on the entertainment center. There was a used bar of soap in the tub. The hair dryer did not work & the iron was missing. The screen door was severely damaged and took a muscle man to open & close it. This place could really use a serious deep cleaning.

Room Tip: This hotel needs a good cleaning :)
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  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask brownjk9992002 about M Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about M Hotel

  • Clarion Richland
  • Clarion Hotel Richland
  • Richland Clarion
Address: 1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
Price range (per night):* INR4,474 - 7,773

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